There are three basic charge elements that apply to most sites and make up your bill – water, waste water and drainage.

All properties with these services are charged a fixed rate and/or a volumetric rate for each element of their usage, in addition to property and roads drainage. This makes six bill elements in total:

1.    a fixed charge for water
2.    a volumetric charge for water
3.    a fixed charge for waste water
4.    a volumetric charge for waste water
5.    property drainage
6.    roads drainage

If your property has a water meter, your water and waste water charges are based on usage recorded by the meter. If you don’t have a water meter, your charges are based on the rateable value (RV) of the property. Drainage charges for all customers are based on the RV of the property.

To learn more about what you’re paying for, check out how the water cycle works.

The Water Industry Commission for Scotland (the Commission) sets maximum tariffs for default services offered by licensed water and sewerage service providers. None of our charges exceed the allowable maximum tariff and over the last 12 months have gone up by less than 1.5% overall. You can see the Commission’s default charges on their website.