Accountability
Scottish Public Services Ombudsman (SPSO)
From 15 August 2011, all enquiries that would normally have been managed through Waterwatch Scotland will be taken on by the SPSO and Waterwatch Scotland no longer exists.
The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about most organisations that provide public services in Scotland and some non-domestic licensed providers, including Business Stream. Their service is independent, free and confidential.
The SPSO will normally only consider a complaint after you have completed our complaints procedure.
The SPSO cannot normally look at complaints:
- more than 12 months after you became aware of the matter you want to complain about
- that have been or are being considered in court
If you remain dissatisfied once you have completed our complaints procedure, contact the SPSO for advice and request a complaint form on freephone 0800 377 7330, via their website at www.spso.org.uk, or by writing to:
SPSO
Freepost EH641
Edinburgh
EH3 0BR
The Water Industry Commission for Scotland
The Water Industry Commission for Scotland is our regulator.
It grants our licence, and sets out the conditions under which we operate. It also advises Scottish ministers about the minimum standards we should provide to customers