The site is laid out to make finding information easy and intuitive.
If you have any problems finding what you require, try using the keyword search located near the top right of every page.
If you have trouble reading the text on the site, you can increase (or decrease) the size using your browser. Here is how you do it in each of the three main browsers:
Changing the site's background colour can be particularly useful if you rely on magnification technology – as white can produce an uncomfortable glare.
It is also possible to change the colour of body text on the site. You can do both by changing preferences in your browser:
Most documents on our website are PDFs.
You can download PDF documents using Adobe Acrobat Reader. If you don’t already have this, you can download the latest version from the Adobe website.
If you use screen reader software (for example an audio-enabled web browser), and it is not compatible with Adobe Reader, Adobe provide a free online tool to convert the content of PDF files to text – so they can be understood by most screen reader applications. You can also download this from their website.
A small number of documents may not be in PDF format. If you can’t open these (or if there is a problem with any of the PDFs), please just call us on 0845 602 8855 and we will arrange for the information to be sent out to you.
If you want to email us, or any of the other organisations mentioned on the site (such as Scottish Water), you can do this by clicking on the relevant email address.
This will automatically open up a new message with the address you need already in place. You will not need to copy and paste the address from the website.
For example, any link that reads email our customer response team will automatically open up a message addressed to them.