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Make the most of the holidays

By Craig Watson

18 December 2012

The holidays are a great time to catch up with family and friends while indulging in all the season has to offer. I can’t think of anything better to do than sit down after a good meal with loved ones to watch one of our favourite movies. Something you don’t want to have on your mind, however, is burst or frozen pipes at your business...

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Water year for UK sport

By Mark Powles

04 December 2012

As December begins and Christmas lights start to get switched on all across the country there is another annual ritual which is fast coming into view…Sports Personality of the Year.

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Ford's original workhorse delivers VIP service

By Craig Watson

08 May 2012

Workhorse

There are some brands in Britain that simply everyone knows; brands like Mini Cooper, Tetley Tea and of course, the mighty Ford Transit. The Transit van has been on sale in Britain since 1965 and is due to launch its new model, the Custom, later this year. Here’s why we think it’s one of the UK’s top customer service icons.

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What do Lionel Messi, Gavin Hastings and good customer service all have in common?

By Craig Watson

09 March 2012

What do Lionel Messi, Gavin Hastings and good customer service all have in commo

Sport: it’s one of the few things in life which can, in a couple of heartbeats, bring you to your feet in pure adulation or knock you down in deep despair. A few seconds can make all the difference between winning and losing – so you need to make them count.

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Why Sainsbury’s tiger style was customer service kung fu

By Clair Howland

03 February 2012

Why Sainsbury’s tiger style was customer service kung fu

In the grand scheme of things, one loaf of bread shouldn’t be a huge deal for supermarkets. But the nimble moves from one smart cookie in Sainsbury’s customer service team were worthy of Bruce Lee.

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Christmas opening hours

By Craig Watson

22 December 2011

How to reach us over the festive period.

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Top ten tips to protect your pipes this winter

By Ian Hewson

16 November 2011

Check out our expert cold-busting guide and keep your business on song this winter.

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Business Stream celebrates a successful week at the International Children’s Games

By Mark Powles

10 August 2011

The high jump, long jump, swimming and judo; just a few of the sports we’ve enjoyed watching as active sponsor of the 45th International Children's Games.

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‘Hear’ to help – improving our customer service

By Craig Watson

29 July 2011

Customer service

From the snobbish and dismissive Basil Fawlty to the more recent ‘computer says no’ catchphrase made famous by Little Britain, customer service gets a hard time in this country.

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Comments | Category: Customer service