Staying on the right side of the law is a fundamental part of any business. But there is one area in particular where companies regularly break the rules – often without even knowing it.
Comments | Category: Water efficiency
Expert blog
Keep up to date and get involved with what's happening in the water industry with Business Stream's blog.
What do iPods and the water industry have in common?
By David Seymour
05 February 2013
For years people have been upgrading. Take the music industry, for instance. We’ve moved from wax cylinders to MP3s in under 150 years. The question is: can the water industry follow this example?
Comments | Category: Competitive water market
Make the most of the holidays
By Craig Watson
18 December 2012
The holidays are a great time to catch up with family and friends while indulging in all the season has to offer. I can’t think of anything better to do than sit down after a good meal with loved ones to watch one of our favourite movies. Something you don’t want to have on your mind, however, is burst or frozen pipes at your business...
Comments | Category: Customer service
'Freedom' for the UK water industry…
By Mark Powles
21 August 2012
Scotland is world-renowned for its beautiful scenery but probably isn’t as well known for hosting a blockbuster movie. True, Pirates of the Caribbean might not have worked so well in Millport, but on closer inspection we actually haven’t done too badly in the movie stakes over the years.
Comments | Category: Competition
Recycling rain, and yes, we’re being serious
By Ian Hewson
03 July 2012
Tennis, Pimm’s, outbursts from John McEnroe and a sing-along with Sir Cliff Richard – just a few of the things we associate with Wimbledon. Unfortunately, rain is another. The wet stuff is the subject of much grumbling throughout the British summer months and is arguably the greatest cause of headache for the Wimbledon organisers. But what if, rather than bemoaning the country’s perpetual precipitation, we championed it?
Comments | Category: Customer solutions
Wreckage of the Tech-age: Microsoft ‘Surfaces’ to take a bite out of Apple
By Mark Powles
29 June 2012
Forget Rumble in the Jungle and Thrilla in Manilla, last week heralded the dawn of a new heavyweight rivalry of epic proportions: the Wreckage of the Tech-age, Microsoft versus Apple. However, let me explain why it’s customers who will be the outright winners in this competition.
Comments | Category: Competition
It’s one’s party and I’ll attend if I want to
By Mark Powles
12 June 2012
More than 10,000 Diamond Jubilee street parties were organised across the country last week to celebrate 60 years of the Queen’s reign. From the hundreds of miles of bunting which decorated streets, to the barbeques and children’s games, the UK celebrated in style. However, imagine if the rules meant organisers were prohibited from attending their own street party? Until recently, ‘in-area trading’ regulations meant that English and Welsh water suppliers were faced with exactly that problem.
Comments | Category: Competitive water market
Great news for customers in Queen’s Speech… but it’s still a long road ahead
By Mark Powles
17 May 2012
The Queen’s Speech last week may not have been as dramatic as Colin Firth’s in his portrayal of King George VI, but for the water industry it contained a small reference to something which could turn out to be a game changer for customers.
Comments | Category: Competition
Ford's original workhorse delivers VIP service
By Craig Watson
08 May 2012
There are some brands in Britain that simply everyone knows; brands like Mini Cooper, Tetley Tea and of course, the mighty Ford Transit. The Transit van has been on sale in Britain since 1965 and is due to launch its new model, the Custom, later this year. Here’s why we think it’s one of the UK’s top customer service icons.
Comments | Category: Customer service
Guest blog – how water keeps St Andrew’s golfers golfing
By Mark Powles
20 April 2012
Bubba Watson’s dramatic victory in the Masters earlier this month signalled the start of the golf majors season. If you watched it wishing your local club’s greens were in as good shape as Augusta’s, you’re not alone! We asked Derek Robson, head greenkeeper of the St Andrew’s championship Duke’s course, to tell us how it’s done and how water helps keeps the course in tip-top condition.
Comments | Category: Water efficiency