Scottish Water's exemption scheme has specific criteria, for a successful application, you'll need the following:

• Your property must have had charitable relief as of 31 March 1999
• Your property must not be occupied by a local authority
• Your property must not have a permanent liquor licence
• Your net annual income must be less than £50,000

If you think you may qualify for an exemption, please call our customer response centre on 0845 602 8855 or email us on customer.service@business-stream.co.uk and we will handle your request.

If you are successful you'll be exempt from water and waste water charges until April 2014.