We always try and do our best for you and your business. We work hard to respond to any queries as quickly as we can. But we’re only human, and from time to time we get things wrong.

If that does happen, we want to know about it. We always try to learn from our mistakes and make sure they don’t happen again.

If you have been unhappy with anything we’ve done – or haven’t done – please let us know.

Call us on 0845 602 8855

Or email us on customer.service@business-stream.co.uk

Or write to us at

Replying to your complaint

We'll reply within eight working days of receiving your complaint. If for any reason we don’t, we’ll compensate you to say sorry.

Taking your complaint further

If you don’t feel we have resolved your complaint, and would like it to be reviewed again, write to the head of customer experience at:

If you are still unhappy, you can contact Waterwatch Scotland, who respresent water customers in Scotland. Find out more about them in our regulators section.

Read more about our regulators