Complaints
If you have a complaint, you can find out how to resolve it by reading our frequently asked questions here.
I have a complaint about Business Stream customer service. Who should I contact?
If you’re unhappy with anything we’ve done – or haven’t done – please let us know. You can contact us via our online form or call us on
0845 602 8855. Or write to us at:
Customer Relations
Business Stream
7 Lochside View
Edinburgh
EH12 9DH
We’ll work hard to respond within eight working days. If we don’t, we’ll compensate you to say sorry.
I’m not happy with the way you’ve handled my complaint – what do I do?
The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about most organisations that provide public services in Scotland and some non-domestic licensed providers, including Business Stream. Their service is independent, free and confidential.
The SPSO will normally only consider a complaint after you have completed our complaints procedure.
The SPSO cannot normally look at complaints:
- more than 12 months after you became aware of the matter you want to complain about
- that have been or are being considered in court·
If you remain dissatisfied once you have completed our complaints procedure, contact the SPSO for advice and request a complaint form on freephone 0800 377 7330, via their website at www.spso.org.uk or by writing to:
SPSO
Freepost EH641
Edinburgh
EH3 0BR
I have a complaint against Scottish Water. Who should I contact?
Get in touch with us. We’ll handle your complaint and make sure it’s resolved.
How can I claim compensation for my business for disruption in water supply and waste water services?
Contact us. We’ll be in touch to check the details and handle your claim.