Emergencies
In Emergency you need straight forward advice. Read on for our frequently asked questions.
My business is flooded – what do I do?
If you have flooding indoors, within our operating hours, Monday – Friday 8.30am to 5.30pm, contact us. Out with these hours contact Scottish Water on 0845 600 8855, so they can send out a squad. Then follow these steps:
- Turn off your water at the stop valve immediately
- Switch off your immersion heater and central heating boiler
- Turn on all hot and cold taps, to drain the system and minimise damage
- Let any solid fuel fires die down
- Switch off your electricity supply at the main if there’s a risk that water could come into contact with electrical wiring or fittings.
A temporary repair can be made to a burst pipe by binding it tightly with a cloth or tape, or using a pipe clamp. However, any burst pipe should be replaced as soon as possible by a qualified plumber. Contact us to let us know – we might be able to take it into consideration when calculating your bill.
I have a blocked sewer – what do I do?
Contact Scottish Water on 0845 600 8855. They’ll send out a team to investigate.
How do I protect my business against floods and burst pipes?
Follow our helpful tips.
I’ve turned the taps on but there’s no water coming out – who should I contact?
Call Scottish Water on 0845 600 8855. They’ll be able to tell you if any work is being done in the area that might affect your water supply.
My pipes are frozen, what do I do?
Follow our step by step guide to dealing with frozen pipes.
I’m worried about chlorine levels in my water supply
You can contact Scottish Water and ask to check their water samples. We can also help out if you need a particular level of water quality – get in touch to find out more.
The water coming through my taps is dirty – who should I contact?
If you’ve run your taps for some time and discoloured water is still flowing, contact Scottish Water on 0845 600 8855.
How can I ensure that I never lose a water supply for my business?
Our experts can come up with alternative methods to make sure that your business’s processes are not affected by lack of water. Get in touch with us to arrange a meeting.