Managing my account
These frequently asked questions will help you to answer any queries you might have about your water and waste water bill.
How do I update my account details?
Use our online form to update your billing details. If you’re moving properties, use this online form to update your account details – and remember to let us know 14 days before you move.
I’m moving premises – how do I change my property’s address details?
Use these online forms to update your account details – and remember to let us know 14 days before you move.
How do I close my account?
If you’ve moved out of your property and no longer need a water supply, use this online form to close your account. Remember to let us know 14 days before you move.