Water meters
These frequently asked questions will help you to answer any queries you might have about water metering and unmetered water supply.
Where is my water meter located?
The location of your water meter is usually shown on your bill – on the second page, bottom left. Most meters are outside the building, but within the boundary of the property.
How do I read my meter?
You’ll find a small square lid. Lift it up and make a note of the black numbers on a white background. (Ignore the white numbers on red.) Then visit the submit a meter reading page. If you’re still unsure, read our handy guide.
My water meter is damaged – what should I do?
Get in touch with us and we’ll work out the best solution.
My meter’s stopped turning – what do I do?
Get in touch with us – we’ll get you a replacement, or have a look to see what the problem is.
How do I submit my water meter reading?
Easy. Use our secure meter reading form to ensure more accurate bills. You’ll also need the serial number of the water meter – this allows us to match you on our records.
My business has a smart meter. How do I access the data online?
You’ll need to log in to the correct portal. We should have given you these details. If you’re unsure, please contact your relationship manager. You can either phone 0845 602 8855 and ask to speak to them directly, or drop them a line at solutions@business-stream.co.uk with your account details.
How are water charges calculated?
The volumetric charge for water is based upon usage recorded through your water meter. For customers with a meter size of up to and including 20mm, there are four charge steps:
0 to 25m3
26 to 100,000m3
100,001 to 250,000m3
250,001m3 and above
For customers with a meter over 20mm there are three charge steps:
0 to 100,000m3
100,001 to 250,000m3
250,001m3 and above
For more details, see our page on understanding your charges.
I don’t have a water meter – how am I charged?
Your charges are based on the rateable value of your property.
I don’t have a water meter – how can I get one fitted?
You can ask us to arrange a survey to see if it’s possible to get a meter fitted. Or you can read our handy guide on reassessment of your charges.
Do I have to pay for water used in putting out a fire?
Water used in firefighting isn’t charged for. Get in touch to discuss the details and we’ll advise further.