Complaints

We strive to provide excellent service, every time – but we know we’re not perfect. If you have a complaint, we’d like to hear it.

Tell us what’s wrong

If you’re unhappy with anything we’ve done – or haven’t done – please let us know.

You can contact us via our online form or call us on 0845 602 8855. Or write to us at Customer Relations, Business Stream, 7 Lochside View, Edinburgh EH12 9DH.

What happens next?

We’ll work hard to respond within eight working days. If we don’t, we’ll compensate you to say sorry.

If you’re still unhappy…

If you are not satisfied with the resolution of your complaint from the Customer Relations Team you can contact Scottish Public Services Ombudsman (SPSO). Read more about them on our accountability page.