Floods, burst pipes and leaks

What to do

We’ve put together some useful tips to help you if you suspect that there is a problem with your business’s water supply.

If a water pipe bursts on your premises

• Turn off your water at the stop valve immediately.
• Switch off your immersion heater and central heating boiler.
• Turn on all hot and cold taps, to drain the system and minimise damage.
• Let any solid fuel fires die down.
• Switch off your electricity supply at the main if there’s a risk that water could come into contact with electrical wiring or fittings.
• Our leak repair service can offer expert help – call 0845 602 8855.

If a water pipe bursts in the road outside

Please report this to Scottish Water directly on 0845 601 8855. Or call us and we’ll contact them on your behalf.

If you suspect a water leak

If your consumption is higher than expected, this could indicate a leak. If you think a burst pipe might be to blame, get in touch.

There might be a problem with your tap or pipes. If you can’t see how to fix it yourself, use our tool to find a plumber. Or call us and we’ll be happy to help.

If there’s a problem with your mains water supply

Call us on 0845 602 8855 and we’ll investigate.

If your meter’s not working

Get in touch and we’ll do what we can to sort it. Remember that you’re responsible for maintaining your meter and pipework within the boundary of your property– a little care could prevent your business suffering a burst and an expensive bill.

Backed up drains?

In the first instance get in touch with us. Depending on where the drain is and how it’s affected, Scottish Water could help fix it.

Spotting a water leak

You can do a simple check if you suspect a leaking pipe. Take water meter readings over a quiet period when water use should be low – for instance, last thing at night and first thing in the morning. If there’s a higher consumption than usual, this could indicate a water leak.