Interrupted water supply

No water from your taps? It could be down to repair work, but we’ll do our best to keep you up to date.

Planned interruptions

Sometimes your water supply may be turned off for scheduled mains upgrade works by Scottish Water. You’ll normally be notified in advance of this, so you can plan for it.

Unplanned interruptions 


Scottish Water has now lifted all restrictions on the use of the water supply in areas of Carfin, Newarthill, New Stevenston, Dalziel Park and Chapelhall.

Customers seeking further information can look at Scottish Water’s website, click on “Current Service Updates” at the top of the page where a list of affected postcodes is available, or call Scottish Water’s customer number on 0800 0778 778.


To find out more about the treatment process and the change from the use of chlorine to chloramine as the method of improving water quality in Scottish Water's network there is a factsheet that has more information on the process. If you have any questions then please get in touch with Scottish Water on 0845 601 8855.

Get help

If you experience water supply problems, please contact Scottish Water’s emergency helpline on 0845 600 8855.

Water leaks

Have you checked that there aren’t any obvious leaks around your property? Follow our easy tips on spotting a leak.