You can count on us. If you have a major problem that needs to be fixed immediately, we’ll respond straight away. Our first priority will always be your health and safety.

For emergencies, our number is 0845 600 8855.

Call this number if:

• there are major interruptions to your water supply due to a fault with the public water system, or a problem that affects the mains supply over a large area
• you’ve lost gas supply because of water in the system
• sewage has flooded the inside of your property.

As part of our value-added services we can offer 24/7 emergency cover for your business. Our standby service is on hand 24 hours a day, seven days a week. You only need to make a single call – we’ll mobilise the right expertise to help.

"Business Stream has proven to be both supportive and helpful. Having a relationship manager that we can contact 24/7 allowed us to sort things out quickly and efficiently when we needed help to resolve an emergency situation."

Gary Mortimer, Estates Manager, NHS Grampian

How we deal with major incidents

Some examples of what a major incident might be:

• contaminated water
• an interruption to your water supply
• a large-scale flood

In any case: don’t panic. We have specific emergency standards of service to make sure we get the problem fixed with the minumum of fuss. You’re in safe hands.