If you have a major problem that needs to be fixed immediately, you can rely on us to respond straight away. Our first priority will always be your health and safety.

The emergency helpline number is 0845 600 8855.

Call this number if:

• there are serious interruptions to your water supply due to a fault with the public water system, or a problem that affects the mains supply over a large area
• you’ve lost gas supply because of water in the system
• sewage water has flooded the inside of your property

As part of our value-added services we can offer 24/7 emergency cover for your business. Our standby service is on hand 24 hours a day, seven days a week. You only need to make a single call – we’ll mobilise the right expertise to help.
"Business Stream has proven to be both supportive and helpful. Having a relationship manager that we can contact 24/7 allowed us to sort things out quickly and efficiently when we needed help to resolve an emergency situation. The value added services that Business Stream offer such as online meter reading and billing will also make it easier for organisations such as NHS Grampian to work in partnership with them." Gary Mortimer, Estates Manager, NHS Grampian

How we deal with major incidents

If there is contamination, a major interruptions or large scale flooding, the situation may be declared an emergency.

In such cases we have specific emergency standards of service.

Read more about the services we provide.