Manage your account
In this section you'll find everything you need to manage your account with us.
Login to eBilling
If you have an eBilling or consolidated eBilling username and password, login to our secure eBilling service.
Use our step by step guide to help you find everything you need to know about our eBilling service.
Not an eBilling customer?
Switching to eBilling means you can manage your bills online. eBilling customers receive notification by email then login to access their water bills – helping save time, money and the environment.
Billing and accounts FAQs
- Why have I been sent a water bill?
- What do the charges on my water bill cover?
- How do I pay my water bill?
- How do I save money on my water bill?
- How do I cut my water consumption?
- I’m having difficulty paying my water bill – what should I do?
- How do I set up direct debit with Business Stream?
- What discounts is my business eligible for?
- Which organisations are eligible for exemptions from water and waste water bills?
- How do I get a statement of my water charges?
- How do I get a duplicate water bill?
- What is eBilling?
- How do I log in to eBilling?
- I’ve lost my eBilling username and password
- I’m having trouble with eBilling
Water meter readings
Update your account details
Whether you're moving premises or changing your contact details, keep us informed to ensure accurate and timely water bills.