Press the 'Manage your account' button to access the eBilling login page. If you're not already registered, you can also sign up from here.
Your username is usually the email address you registered with. Remember: your password is case sensitive.
If you've forgotten your username or password, or require assistance, click 'Need help logging in?' below the login button.
Your profile contains a current record of your eBilling user details. It is important to keep this information accurate so that we can keep in touch with you.
To update any of your details (including your password), click 'Request changes'.
When choosing a new password, you should make it something memorable. Your password needs to be at least 8 characters long and must include both letters and numbers to ensure it's secure.
Any messages or alerts are displayed on the right hand side. These may contain helpful tips or important service announcements.
You can dismiss these by clicking the 'X' in the top-right corner.
You can navigate throughout eBilling using the five tabs running across the top. If you require any assistance, click 'Help & advice' to the right.
Your favourite sites are displayed directly on the Home tab. Click the 'View site' button for more detail, or 'View all sites' to add and remove favourite sites. You can have a maximum of 5 favourite sites.
You can view and pay your most recent eBills from the Home tab. To view the complete list, click 'View all eBills'.
Once you've completed your session, keep your account secure by clicking 'Logout'. You will then need your username and password again to log back in.
This table includes the basic information of each site. Click any site's address to view the account details, meters and eBills particular to that site.
You can add a site to your eBilling account if you notice that it's not already listed. Click 'Add existing site' and follow the instructions in the next section.
Your favourite sites will automatically appear on the Home tab. To add or remove a site from your favourites, click its corresponding star. A blue star means the site is currently one of your favourites.
To add an existing site, you will need to enter your customer reference and water or waste water SPID (Supply Point ID). You can find these details on any recent bill for the site you'd like to add.
Click 'add a new site' to fill out the 'new account registration' form. Once your new account is up and running, you can add it to your list of sites on eBilling.
The 'Site details' table contains the name, reference number, supply and billing addresses specific to this site. Remember you can edit your site's name under 'Your reference' so it's easy to identify.
If you've not yet entered a name for this site, a message will be displayed in the top right. The name is for your reference only, so make sure it's something you can easily identify and remember.
These details are part of the market information that we hold for your sites.
If you have a water meter installed at your site, you can submit meter readings here to ensure your next eBill is as accurate as possible. The appropriate reference number will be automatically selected.
For more information about taking meter readings, watch our How to read your meter video.
The 'All eBills' table arranges your most recent eBills first. We've included each eBill number here for reference, and you can also click on each eBill's site to jump to the site's details.
To view the charges breakdown of any particular eBill, click 'View' to the right hand side of the table.
You can pay your eBill online using our secure service. Alternatively, sign up to direct debit to ensure your payment gets to us quickly to avoid any late payment charges.
Your eBill is broken down into the charges that constitute the total bill, including water, waste water and drainage charges.
Any discounts that you've signed up for will also be highlighted.
You can pay your eBill online using our secure service. Alternatively, sign up to direct debit to avoid any late payment charges and get a bigger discount.
The frequently asked questions are arranged by topic. Click on any question to expand the answer below. A second click will hide the answer again.
If you can't find an answer to your query here, consider making an enquiry.
You can leave your comments about our updated eBilling service using the feedback form. Just select your topic from the drop-down menu to comment on a particular aspect of eBilling.
If you ever have a question about your eBill or would like to get in touch about eBilling, you can send a message directly to our eBilling team whilst logged in to your account.