Update your account details
In this section you'll find everything you need to manage your account details with us.
Keeping us informed
So we can bill you accurately and on time, it's important we have your details correct and up-to-date.
Select the appropriate form opposite to update your account details depending on your circumstance. Click here for instructions and guidance about final meter readings when moving premises or closing an account.
Guidance to completing the forms
Completing the forms should only take a minutes and you should have the following to hand:
- a recent bill
- your new and existing contact details
- details of your new/existing billing address
- details of the new occupier/landlord for the property you have vacated (if possible)
- your final meter reading(s) for your old property (if it was metered) – make sure you take this on the day you move out
- your opening meter reading(s) (if applicable) for your new property (if it is metered) – make sure you take this on the day you move in
If you are moving properties or closing your account you should inform us fourteen days before you have moved. Use the links on the right hand side to keep us informed.
Update billing details
Use this form if you're not moving property but wish to update your contact and billing details.
Moving Property
14 days notice
14 days prior to moving out of your property you should inform us of your intention to move.
Moving to a new property
After moving, use this form to let us know your new details and meter readings.
Update account details More help
Leaving a property and closing your account
Use this form if you are leaving your property and not moving to a new one.