Making water work – special edition

Why do businesses pay for water?

It takes a lot more than rain to provide Scotland’s world-class water. Find out what’s involved – and what your constituents are paying for.

Bridging the gaps: issues with vacant properties

Gaps and vacants sometimes lead to sudden high bills for your constituents – but they’re easily avoided. Find out how you can help.

Explaining exempt properties

When is a charity exempt from water charges? Get clear advice on which of your constituents is eligible for exemption.

New connections

Getting new customers connected to a water supply isn’t as easy as it sounds, but we’re always trying to simplify things. Here’s how.

Ask the expert

Customer relations team leader Sarah Scott tells us how her team helps MSPs resolve constituent complaints.

FAQs

How do we handle and resolve your constituents’ complaints? Find out more about how we respond to water supply issues from customers and MSPs.

Share this page: