Paying your water bill

We have created lots of ways for you to pay your bill. Simply select the payment option that best suits you and your business

Direct debit

The simplest way to pay your bill is by direct debit and you get a discount for doing so. Find out more about our discounts here.

Credit/debit card online

Use our secure site to pay your bill instantly by credit or debit card.

Internet banking and BACS

For internet banking and BACS, you'll need to quote your customer reference number in the reference field. This is the seven digit number found on the top right corner of your bill.

Our bank details are as follows:

  • Sort code: 30-00-02
  • Account number: 03029919
  • Account name: Business Stream Revenue Account

Bank or Post Office

Complete the Girobank slip attached to your bill and take the whole bill with you to the Bank or Post Office to pay by bank transfer, cash or cheque.


Fill in the slip attached to your bill and send in the addressed envelope with a cheque – please do not send cash.

Remittances and cheques made payable to 'Business Stream' should be posted to: PO Box 17381, Edinburgh, EH12 1GT. Please ensure you quote your customer reference(s) when making a payment.

Difficulty paying your water bill?

Experiencing problems settling your water bill or don't understand the charges? To learn more about what your being charged for, have a look at the water rates and charges part of this site.

If you're having problems paying your water bill, call us on 0845 602 8855 and ask us about our budget payment plans.