11 August 2009

We are aware of bogus callers contacting customers by phone and demanding payment and threatening immediate disconnection.

Whilst we sometimes do contact customers to follow up on outstanding payments we will not threaten with immediate disconnection and we will go through a number of steps to give you peace of mind that you’re speaking to a Business Stream employee.

When we call you, the first thing we will do is check we’re speaking to the right person, just in case we’ve got your number down incorrectly or you have lost your phone.

To do this, we will ask you to confirm your billing details. This will just be one piece of information that only you will know – but not your address.

Once you give us that information, we’ll be able to confirm the account address – so you will know it’s us calling.

If for any reason you’re worried it may not be a genuine call, please explain your concerns and call us back on our main number 0845 602 8855 (8am-6pm, Monday - Friday). Simply mention that someone has just tried to contact you, and we will happily confirm whether it was us or not.