Our licences have been granted to us by the Water Industry Commission. These licences allow us to operate in Scotland and provide water and waste services to business customers.

Because Business Stream is a new water retailer that was created directly from Scottish Water, many steps have been taken to avoid giving us an unfair advantage over other new retailers. In particular, the Water Industry Commission for Scotland set Business Stream the following three tests in order to ensure that we are operating at arm’s length from Scottish Water:

1. Robust and demonstrable separation between wholesale and retail businesses must be evident;

2. Governance arrangements must ensure independent decision making for Business Stream and Scottish Water; and

3. Business Stream must demonstrate financial viability. Our ability to pass all three tests has been recognised in the granting of our water and sewerage services licences.

You can read a summary on how we have achieved this by clicking on the topics below:

● separation [ 77KB | PDF ]

● governance [ 82KB | PDF ]

● financial viability [ 78KB | PDF ]

In addition, Business Stream must continue to maintain independent decision making beyond the granting of the licenses. To read more about how we achieve this, please click here. [ 77KB | PDF ]