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Full Business Metering Facts

Questions: ( click questions to reveal answers )

Section 1: What is metered billing?

Q: What exactly is full business metering? >>

Q: What is phasing? >>

Q: Will my drainage charges change? >>

Section 2: How does it affect my business?

Q: What are the benefits of metering? >>

Q: Will my bill increase? >>

Q: What if I don’t want a meter? >>

Section 3: Switching to metered billing

Q: When will I change from unmetered to metered billing? >>

Q: I have a meter from the full business metering project – can I start getting billed on it right now? >>

Q: If I can’t switch to metered charges now, why are people coming to read my meter? >>

Q: Are my terms and conditions changing? >>

Section 4: My new look bill

Q: How did you get a meter read for the start of the year? >>

Q: How often will I be billed? >>

Q: How do I pay my bill? >>

Q: Why are there extra lines/charges on my bill that I’ve not seen before? >>

Q: Do I have to receive a paper bill? >>

Q: How do you apply the phased percentages to my bill? >>

Section 5: I don't have a meter installed yet under the full business metering project although I have been approached by Scottish Water

Q: When is my meter due to be installed? >>

Q: Scottish Water were unable to install a meter in my premise. What will this mean? >>

Q: Can I have a meter installed now? >>

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