These charges apply to every property that has a meter, where the installation, type and size of your meter have been approved by Scottish Water (the wholesaler).

You are simply charged for the water you use, and for treating the waste water you dispose of in the public sewers. Your water and waste water charges are based on each 1,000 litres your meter records.

Not all the water you use ends up in the public sewers. We work on the assumption that it’s 95% (unless you are a Trade Effluent customer). If you believe that significantly less than 95% of the water you use ends up in the public sewers, please get in touch and we can work out a fair solution.

If two or more metered water supplies feed the same property, owned by the same customer, customers pay a fixed charge for each supply separately.

How do we apply the charges?.