If you don’t have a water meter, the charges for your water supply are based on the rateable value of your property.
Most customers now have water meters, but some are unmetered. In some properties, it’s not physically possible to install a water meter.
Without a water meter, we can’t tell how much water you’re actually using. So that part of your bill is based on a set amount per £ of your rateable value. Full details are set out in our charges.
Of course, businesses with the same rateable value can use different amounts of water. If you think you may be losing out because you have an unmetered water supply, you can apply for a reassessment of your charges.