Reassessment steps

There are a few steps to follow when you’re applying for your water charges reassessment, we’re here to help each step of the way should you need it.

Step 1

Use our online calculator to get an indication of whether or not you’d be better off being charged for your water using assessed volume.

Step 2

Fill in the form and send it to us.

Step 3

We’ll check that you’ve completed the form correctly and then pass it to Scottish Water.

Step 4

Scottish Water will review your application within ten days. They’ll then contact you.

Step 5

Scottish Water will in the first instance visit your property to install a water meter free of charge.

If they’re unable to install a meter they may make a contribution towards work required to have a water meter installed, if that’s the case we’ll be in touch to confirm their offer.

This payment is made following the installation of your meter and will be offset against any outstanding balance on your account. Acceptance and receipt of the contribution offer are subject to terms and conditions detailed in the contribution letter.

If you decline the contribution offer, you’ll be moved to assessed charges.

Step 6

If Scottish Water determine that it’s not feasible to install a meter at your property, for instance you’re on a shared supply, they will provide a reassessed charge.

Step 7

Once the reassessed charges have been confirmed we’ll update your account as required. If you are placed on a reassessed volume, you’ll be charged on that basis from the date that Scottish Water acknowledge your application form. If you get a meter, charges will begin from the date it’s installed. Please be aware that metered or reassessed charges are not backdated.

Step 8

We’ll let Scottish Water know your decision. If you opt for a reassessed volume, Scottish Water will let us know the rate you’ll be charged at. We then have ten days to accept it or dispute it.

Scottish Water can reject your application if they think it’s inaccurate. If so, they’ll need to visit and check your site. So getting the information right on your form will save any hassle at this point.

Step 9

If you accept the contribution offer, a plumber will carry out pipework changes on your behalf. You have 80 days to make sure the water meter can be fitted. Please get in touch with us once this work has been completed.

Scottish Water will then visit to fit the meter. If they can’t get access to the meter, there will be a charge for this. We’ll then give you your contribution from Scottish Water for the meter.

Step 10

We’ll move to re-bill you and credit your account as required. If you opt for a reassessed volume, you’ll be charged on that basis from the date that Scottish Water acknowledge your application form. If you get a meter, charges will begin from the date it’s installed.

What to do next

There are some key facts you need to know before you apply. If you’re happy with those, just complete the reassessment request form.