On the 1 June 2016 there will be changes to the existing meter reading schedule. We anticipate that these changes will result in an improved service to our customers.
Updating our schedule in this way helps us to:
This means that, if you have a meter and pay your bills quarterly, a meter reader may visit your property to take a reading or, you may receive your next bill a littler earlier or later than expected.
Don’t worry, this will only happen once and you’re still paying for the water that you use. Going forward, you will continue to receive your bills on a quarterly basis allowing you to budget costs and compare your water usage more accurately over time.
If you have any concerns about how this change will affect your account, please feel free to get in touch. Simply call 0845 602 8855, we’re happy to help.