Billing Operations Manager

Position information:

Location: Lochside Crescent, Edinburgh


Start date: TBC

Salary (range): Up to £50000 per annum


Job description:

This role offers a salary of up to £50,000 depending on experience with a rewards package including up to 20% annual bonus, pension plan, employee discounts and flexible benefits, plus 31 days annual leave and 6 bank holidays. We also have a free onsite gym, subsidised restaurant and Costa coffee shop.

Hours: 37 hours per week, Monday to Friday (full time).

About the role

This is an exciting new opportunity to join a market leading Billing Team. We're looking for someone with experience and the necessary leadership behaviours to drive and embed a best-in-class invoicing service for all Business Stream customers by ensuring timely and accurate invoicing for customers based on their actual consumption and always be compliant with market regulations.

This role will oversee the management of billing with an effective and optimised invoicing schedule to maximise cash flow with minimum customer disputes.

Reporting to the Head of Metering & Billing you will lead two Team Managers to deliver against the business objectives and enhance the operation's efficiency, maximising revenue and overseeing major initiatives around governance and control.

About you

Prior experience of working in a similar sized organisation and ideally relevant management expertise of a department that produces bills and invoices will be essential to this role.

You will have strong demonstratable experience in operational management, customer interaction, successful stakeholder management and strong people abilities, particularly the ability to train, develop, and inspire a variety of teams.

In order to reduce costs, you'll have the ability to drive process improvements that support the delivery of the key financial and customer satisfaction metrics.

You'll have the necessary leadership qualities, supported by good experience and knowledge that you can utilise to progress improvement and development of the strategy and team.

About us


Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

As a company, we're forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we're Naturally different.

We're also passionate about providing a great place to work where our colleagues feel trusted, valued, supported and empowered, irrespective of their background or role. We're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for all.

Life at Business Stream is fast-paced and exciting, where no two days are the same. We're looking to welcome exceptional people into our fantastic team so if you're ready to join us, we'd love to hear from you.

How do I apply?

If you think this job is for you, we would love to hear from you. Please hit the submit button and send us a copy of your up to date CV.

The closing date for all applications is Friday 19 July 2024.

Desired skills:

Contact information:

Contact name: Recruitment Team


Phone number:

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