Modern Apprentice - Customer Service
Location: Lochside View, Edinburgh
Duration: 12 months
Start date: 22/8/22
Salary (range): Up to £16085 per annum + bonus, pension, employee discounts
Benefits: bonus, pension, employee discounts
12 month Fixed Term Contract - start date 22nd August 2022
This role offers a salary of £16,085 and rewards package including up to 20% annual bonus, pension plan, employee discounts and flexible benefits; plus 31 days annual leave and 6 bank holidays.
Hours - 37 hours per week, Monday to Friday. (Full time)
At Business Stream, we're working hard to make a positive difference to our customers, our colleagues, the environment and our local communities. We have a number of initiatives underway to do just that, including our Modern Apprenticeship Programme.
Each year, we recruit new Modern Apprentices to work with us, learn new skills and gain a nationally recognised qualification. We've had huge success with the programme in previous years with recruits moving into full time positions across the business.
About the role
The programme will involve work-based learning, where the training is directly linked to your role. You'll be supported by our experienced professionals in all aspects of customer service and get hands-on experience dealing directly with our customers.
You'll gain a range of new skills including communication, problem solving and team working, which are all transferable in any future roles.
A real alternative to full-time college or university, by learning on the job, you get to put your skills to the test immediately and with Modern Apprenticeships being designed with employers and industries in mind, this ensures the best possible training while earning a full-time salary.
What might a day in this job look like?
You'll be responsible for providing great customer service! When a customer calls with an enquiry you will take time to understand their needs and then deliver the resolution in an accurate and consistent manner. You'll be responsible for setting the customer's expectation regarding the resolution and accurately logging the details on the system to ensure the correct next steps are taken
We will give you the support and learning you need to navigate our systems and policies to fully understand our business so you feel confident in providing this great customer service. We'll help you understand where you can offer our customers savings on the bill and the best way to save water!
It's a busy role but we have support on hand and offer lots of ways in which you can develop your learning and understanding of the water industry.
What will I Learn?
As well as an understanding of the business water industry, you will also learn about the other areas in our business and how we all work together to ensure the business goals are met.
You'll be confident in delivering an excellent service for our customers and know the important steps you need to follow to do this.
You'll also develop important interpersonal skills such as communication, problem solving and team working, which are all transferable in any future roles.
On completion of the programme, you'll gain an SVQ Level 3 in Customer Service.
What Qualifications / Qualities are required?
National 5 in English & Maths
We are looking for someone who is positive, reliable, enthusiastic and enjoys helping others.
You'll be based in our office on Lochside View, Edinburgh working in a small team. Please be assured we have strict health and safety guidelines in place to ensure all of our colleagues are kept safe and well.
Benefits and rewards
- You'll work closely with your manager to develop a learning and development plan tailored specifically to you to ensure you meet all of the programme requirements
- Potential annual bonus of up 20% based on company and personal objectives,
- 37 days holiday per year (including public holidays)
- Eligibility to join our contributory pension scheme
- Opportunities to be involved in sports, social and fundraising activities
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 14 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
As a company, we're forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we're Naturally Different.
Life at Business Stream is fast-paced and exciting, where no two days are the same. We're looking to welcome exceptional people into our fantastic team so if you're ready to join us, we'd love to hear from you.
How do I apply?
Please submit a covering letter and CV. Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:
- Why you are interested in applying for the role
- Why you think you'd be a strong match for the role
Applications should be received no later than 5pm on Monday 11th July.