Receptionist and Facilities Coordinator

Position information:

Location: Lochside View, Edinburgh


Start date: ASAP

Salary (range): £20000 - £23000 per annum


Job description:

Receptionist and Facilities Coordinator


Hours - 37 hours per week, Monday to Friday

Salary £20,000 - £23,000 DOE

This role offers a competitive salary and rewards package including up to 20% annual bonus, pension plan, employee discounts and flexible benefits; plus 31 days annual leave and 6 bank holidays.

About the role

At Business Stream, we believe that first impressions count and that outstanding customer service should begin the moment our visitors enter our offices. As our Receptionist and Facilities Coordinator, you'll be the welcoming face of Business Stream as the first point of contact for visitors, customers and new colleagues.

This role requires a friendly, professional and engaging individual who delivers excellent customer service with enthusiasm and a smile. You will strive to make our visitor, client and colleague interactions with our Reception and Facilities team exceptional, while dealing with queries of all shapes and sizes.

Key Tasks

  • Acting as the first point of contact for Business Stream visitors, clients and colleagues.
  • Responsible for providing a friendly and professional reception service, delivering excellent service and going above and beyond for our customers
  • Ensure the efficient running of our site security processes and procedures, monitoring site
  • access; maintaining our online visitor log; and ensuring access passes are issued and returned
  • Ensuring that our reception area of the office is kept tidy and presentable
  • Support provision and day to day management of Business Stream's intra-day cleaning service
  • Responding to emails and enquiries in a professional, friendly, efficient way
  • Supporting our workplace management system, Envoy
  • To ensure that all deliveries are accounted for and passed to the relevant contacts
  • Responsibility for ensuring that our meeting rooms are kept tidy, presentable and full functional liaising with our IT team when required
  • Supporting hospitality requests when required and complying with health, safety and food safety standards.
  • Responsible for the ordering and inventory of stationary and facilities supplies as required
  • Complying with all statutory and regulatory regulations as relevant.
  • To provide general administration support and assistance as required, including administering Purchase Orders and undertaking any other additional reasonable requests from the Health, Safety and Facilities Manager

What we are looking for

Knowledge and experience


  • Previous experience of working in a front-of-house role in a similarly sized customer service organisation
  • Previous experience of providing ad hoc administrative support to Directors and Senior Executives.


  • Experience of managing budgets
  • Good understanding of our business
  • Previous experience of liaising with third party suppliers



  • Highly organised with the ability to multi-task
  • Able to prioritise own workload and manage conflicting priorities to ensure deadlines are met
  • Highly developed interpersonal skills
  • Excellent verbal and written skills
  • Ability to work on own initiative and work as part of a team
  • High attention to detail both visually and through written communications
  • Good working knowledge and application of Microsoft packages, in particular Outlook, Excel, PowerPoint and Word

About us

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 14 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

As a company, we're forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we're Naturally different

Life at Business Stream is fast-paced and exciting, where no two days are the same. We're looking to welcome exceptional people into our fantastic team so if you're ready to join us, we'd love to hear from you.

How do I apply?

If you believe that you meet the above requirements and would like to be considered for this role, we would love to hear from you. Please submit a covering letter and a copy of your up to date CV. Your covering letter should:

  • outline why you are interested in applying for the role and
  • how you feel your experience meets the essential criteria outlined.

Please note your cover letter will also be reviewed as part of the selection process.

Closing date for all applications is Friday, 15 July 2022

Desired skills:

Contact information:

Contact name: Recruitment Team


Phone number:

Apply now