Landlord billing issues
If you think you’re being incorrectly billed for your water or wastewater by both us and your landlord, it’s best to double check with your landlord first.
It’s best to make sure you’re both clear who’s responsible
Contact your landlord to check which parts of your water and wastewater charges are paid by them, and which are paid for by you. Quite often we find that water and wastewater charges can be split between landlord and tenant, so you might find that you are liable for a part of the bill that you didn’t realise you were.
If you’re sure you’re being billed incorrectly
Great, let us know using the form below, providing as much detail as possible. We’ll look into it and make any required changes to the billing for your property.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy.
