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Notify us that you're still trading or have recently started trading again

Home My Account Account DetailsNotify us you are open

If you are still trading or have recently started trading again after closing due to COVID-19 please submit the form below.

Business Re-opening Form

Please select accordingly: *

Organisation name *

Business Type *

Industry Type *

SIC Code (if known)

Company Number

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For example your company registration number or registered charity number

Customer reference number *

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You will find this number on the top right of your bill - it will always be seven digits and begin with a 2 or a 3.

Contact name *

Address Line 1 *

Address Line 2

Address Line 3

Postcode *

Phone Number *

Email *

Please Note: The effective date cannot be before 16th March 2020.

Start date in which your business started trading again (DD/MM/YYYY) *

Metered or Unmetered *

Metered

Unmetered

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Is your supply metered or unmetered?

Meter read

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Please only attempt to retrieve a meter read if it is safe to do so. Only read the white dials and please ignore the red dials.

Meter read date (dd/mm/yyyy)

If you have more than one site and/or meter that is still trading or re-opening, please upload a file containing all the relevant info for each site

Landlord Details (where applicable please include name and contact details of your landlord)

Additional Information

Terms and privacy *

I have read and agree to the terms and conditions*

I have read and agree with the privacy policy*

I can confirm that I am authorised to submit information on behalf of the business named above and to discuss the account. *

If you're a Direct Debit customer and need to reinstate your Direct Debit, please fill out the mandate form and submit via our website.

Download the Direct Debit mandate form.

Our solutions team are certified to ISO 14001:2015, ISO 9001:2015 and ISO 45001:2018