Ancillary Services

This incorporates a monthly desktop review free of charge of all consumption data from AMR and actual reads through our Intelligent Water Management service, as well as proactive management of leak alerts on AMR. We'll be able to proactively identify potential leaks either via AMR (and Hive) alarms which we'll set-up and monitor under the framework on your behalf. Should high consumption be identified, the Account Manager will contact the site to identify the best next action. If the suspected cause of the increase is a leak, the Account Manager can arrange an onsite leak detection survey. We can also provide leak repair services as per the ancillary services rate card.

If the cause of the high consumption isn't known, the Account Manager will undertake a free of charge high consumption investigation on site. If the high consumption survey identifies that there is ineffective fitting or practices, they will work with the you to identify the best course of action and support with any water efficiency projects (such as staff education programmes).

They’ll also liaise with Scottish Water on your behalf about inspections and rectification work. Further support will be provided by our Technical Solutions team to implement any required rectification work following a Scottish Water byelaws report.

It provides a framework for you to enhance your operational sustainability, using water more efficiently and improving stewardship. It would positively contribute towards the Scottish Governments net-zero waste and circular economy targets – as well as providing associated cost reductions. We’ll assist with your applications through our technical consultancy service, and the implementation of suitable water efficiency measures.

This investigation can take place in two ways:

1. Initial Account Manager site visit to identify causes of high consumption. This is a free service included as part of the framework

1. Specialist water efficiency assessor site visit to conduct a more detailed analysis.

Where there is an AMR on a meter, we’ll bill using a monthly AMR read to help ensure accurate billing.

Optical Meter Readers provides an affordable alternative solution for meters that do not provide a pulsed output or are located in an area of poor GSM coverage.

They have three stages:

• Desktop analysis – we'll conduct desktop analysis by validating your bills and ensuring you’re on the optimum tariff. We'll also analyse historical data to identify consumption patterns and periods of abnormal usage
• Site visit (as appropriate) – a systematic approach to analysing your water network, appliances and usage across your premises. We’ll identify areas of wastage or inefficiencies in water usage. During the visit, we'll speak to Facility Managers, Site Managers and key members of staff to gather an understanding of water practices and processes to determine whether any improvements can be made and if water efficiency training could be of benefit.
• Report – we’ll provide a written report summarising our findings. The report will highlight any excess consumption with recommendations on how to reduce usage. Advice will be given on how to improve practices and what devices can be installed to increase efficiency, with a summary of potential savings.

We can design, install and commission tanker fill points as required.

The goal of the investigation is to create a risk-based database to record the presence of risk of lead pipes, any site inspections and any remedial works carried out.

Lead pipe replacement includes civil works and reinstatement for the replacement of lead pipes.

We’ll install pressure loggers on hydrants close to the proposed development, initially capturing data under normal operating conditions for a number of days, and then capturing results of the flow test (usually undertaken during peak demand periods).

From these tests, we can provide evidence and make recommendations to support development applications.

This investigation determines if there’s scope to remove these charges by diverting the surface water from sewer to an alternative drainage system.

We compile our findings into a CCTV report and also provide a copy of the footage captured onsite, for your records. We can combine CCTV surveys with a Jet Vactor Unit, enabling the sewer to be cleaned at the same time. This also allows us to capture clearer footage of the current condition of the asset. As an enhanced capability, we're able to provide equipment which will establish a 3D model of sewers and manholes.

Our technical team can map water and wastewater assets, other utilities such as electricity, gas and telecoms as well as other specialised site-specific services and ducting.

Rainwater is collected from roofs (and in some cases driveways), then used within the premises. This can provide substantial savings on water bills as well as making commercial buildings more sustainable.

Harvesting rain and greywater is a proven method of reducing both environmental impact and operational costs. The method of installing such a system is bespoke for every site, and some buildings may be more suitable than others, depending on such factors as roof area, water use, existing plumbing and available ground to locate tanks. We can design, build, commission, operate and maintain these systems as required.

If the results are positive, there are four stages to be carried out before groundwater can be used; particularly if potable water is the required standard. These include carrying out:

• Environmental Impact Assessment Surveys and Abstraction License Applications
• drilling and yield test pumping
• installation of borehole and water treatment equipment
• testing and certification.

We have extensive experience in the installation, operation and maintenance of Borehole systems for public sector organisations and the associated treatment required. We can assist end-to-end to help you realise potential cost savings by accessing the groundwater stored below a site.

This includes the basis of charging (split Mogden formula) and consent and billing enquiries. Where we believe there’s an opportunity to change an agreed consent or deliver greater efficiency, we’ll collaborate with you to provide the advice and support to do so. This may include expert consultancy, detailed analysis, solutions optioneering and bespoke reports.

The hire fleet is transportable and allows us to provide innovative solutions across Scotland. We’re the only licensed provider in Scotland able to offer these solutions.

Our mechanical and electrical engineers can routinely check biological sewage treatment performance to keep your effluent plant functioning.

Hive leak sensors are a simple, cost-effective way of providing leak alerts on sites with 22mm or smaller mains supply pipe. They can be self-installed quickly and easily. If required, your Account Manager can attend your site to help with installation. Business Stream is providing schools with 500 free Hive units as part of the Framework. If you want more information on the free Hive devices, please contact your Account Manager.

We provide an initial review of risks, on-going monitoring scheme, remedial action recommendations and interventions for all aspects of Legionella control.

In addition to the more conventional methods of leak detection the installation of permanent noise loggers has proved to be a cost-effective tool in early identification of water loss. By permanently monitoring sections of the system, which have previously been proven leak free, it will alert you when a potential leak does develop.

Noise loggers are considerably more sensitive than the human ear and are usually active during the night, when background noise is at a minimum. The small devices are deployed at points around the water network, where we will monitor the noise levels on the pipes themselves. Changes and distinctive patterns in sound indicate the presence of leaks, often including ones that would otherwise go completely undetected.

Sub metering uses meters to measure the water consumption of each individual unit across a site as opposed to the charging meter which measures for the whole site.

They form part of the infrastructure in urban environments to help alleviate downstream flooding and deterioration in river water quality as a result of the sewerage system being overwhelmed by large amounts of surface water. SUDS is a mandatory approach to surface water drainage management for new developments in Scotland by law.

We can design sustainable and environmentally friendly water management solutions as part of our New Connections process.

This could include installation of new meters, removal of old meters, replacement of existing meters, updates and new meter housing. Where this is required, your Account Manager will work with their PSS Case Owner and Scottish Water to manage the process end to end. They’ll provide consultancy and expert support throughout.

You have peace of mind that we’ll deliver your projects safely and responsibly. We work within the strict parameters of our accreditations, such as ISO 45001 (2018) for health and safety, ISO 14001:2015 for environmental management, and ISO 9001:2015 for quality management systems.

You can also purchase them directly using our online shop. If a fully managed service is required, we'll survey your water usage and produce a report detailing the surveyor's recommendations for water-saving installations. Typically, these include:

•           a dual flush mechanism

•           retrofit push tap

•           inline flow

•           cistern volume adjuster (hippo bag)

•           tap aerator

•           passive infrared urinal flush controllers

•           aerated showers

We can provide a fully managed survey, supply and install service. However, we know for organisations with their own facilities management team, it can be more convenient to source parts directly on a supply only basis. Our online shop allows you to purchase a wide range of water-efficient devices to help reduce consumption and promote best practice.