Framework Details
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By using the Scottish Procurement Framework you’ll access a package developed for the Public Sector in Scotland.
This Framework has many extra benefits to help you manage your consumption and costs.
From free AMR on larger sites through to access to water efficiency grants we’ve got you covered. Its key features are:
- Simple billing and easy payment methods – you choose the methods that are best for you
- Intelligent water management – a proactive consumption and cost management service to help you identify savings opportunities and manage consumption
- Daily dashboard – a clever interactive 360-degree of all aspects of your account available via My Business Stream
- Account manager – to support your technical and contractual needs throughout the contract; they'll also conduct your account reviews and ensure that you're maximising the benefits available to you through the framework
- Framework manager – responsible for the smooth running of all aspects of the contract and on hand to offer you additional support as required
- Dedicated Public Sector Scotland Customer Service Team – public sector specialists focused on keeping your sites operational and giving water efficiency and consumption advice
- My Business Stream – our online account management portal that lets you access information and service your account when it’s convenient for you
- Site changes at any time – add, remove and amend as required
- Free Connections Assistance Service - new connections and disconnections help when you need it
- Water consumption and cost reporting – all the reporting you need to improve your efficiency, consumption and drive down costs
- 24/7 emergency support – immediate assistance no matter where you are or what time it is
- Free AMR on meters 50mm or above – automatically qualify for free AMR through the framework
- Trade effluent management and risk control – we’ll review your TE sites when you join us and help you manage them throughout your contract
- Flexible funding options – giving you the financial boost you may need to invest in the technology that will make you more water efficient
- Annual water efficiency fund – special grants for ad hoc water efficiency projects
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
