FAQs

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I didn’t receive my welcome email, what should I do?

Email publicsector@business-stream.co.uk and we'll reissue it.

I’m unclear on how to request a transfer; how can I get further help?

If you have signed an agency agreement with Scottish Procurement, we’ll have sent you a welcome email which includes a Welcome Booklet which explains how to transfer. If you're still unclear, send an email with your questions to publicsector@business-stream.co.uk If you haven't received your Welcome Booklet, let us know, and we'll reissue it.

I’d like to find out more about the framework

Your Welcome Booklet and our dedicated Public Sector Scotland web pages explain the framework. If there’s something you’d like to know that isn’t covered here then send an email with your questions to publicsector@business-stream.co.uk

I have an outstanding issue with the current provider, what should I do?

We'll liaise with the outgoing retailer and Scottish Water to manage any inflight wholesaler related enquiries to make your transfer as smooth as possible.

However, we can't resolve existing contractual or debt issues with the outgoing retailer, so please address any outstanding issues as soon as possible to avoid delay to your transfer.

How can I be sure that my opening read is accurate?

We’ll open all accounts  using an estimated or AMR read (if available). We'll then obtain an actual read for all sites (where access is provided) within 45 days. If it looks like the estimated transfer read wasn't correct, we'll update it to ensure all sites open accurately. The outgoing retailer will also use this transfer read for your final bills. To maximise the number of actual reads, please tell us about any special meter reading requirements (such as restricted access times). There is space on your Site List to provide this information.

Where you have an AMR onsite, we can use this to record your transfer read. You can permit us to access your AMR by noting it on your Site List.

I have specific site arrangements needed when obtaining actual reads, how can I tell you about these?

Please tell us about any special arrangements on your Site List. 

How will I know when my sites has been transferred successfully?

We'll keep the primary contact up to date on progress throughout the transfer process. Please ensure that you complete and return the Options Form with your appointed primary contact’s details.

Do I need to sign a supply contract with Business Stream before I can transfer?

There's no need for you to sign a supply contract as Scottish Procurement have already done this on your behalf. You do, however, need to sign an agency agreement with Scottish Procurement. Please contact Scottish Procurement directly to arrange this. Once you’ve done this, we’ll be in touch with your welcome email.

We have outstanding debt with the outgoing supplier. What is the procedure?

We'll work with your outgoing retailer to ensure a smooth transition. Other retailers will reject site transfers where the debt is older than 90 days. However, they will inform you in advance where there may be a problem and work with you to ensure that historical debt is cleared. Current balances will not transfer - all sites transferred will start from a zero debt position from the transfer date. Payment terms are 30 days as per the framework agreement.

What is the timeline between an objection being resolved and transfer of a SPID being re-submitted?

Please advise Business Stream as soon as possible once an issue has been resolved, and we'll make the necessary arrangements. We plan to transfer Public Sector Scotland customers on the 1st of the month; this keeps billing clean and straightforward and will ensure you receive a full calendar bill when you transfer.

Have any institutions who included SPIDs in their validated site list returns found to be to deregistered been notified of these?

Organisations should be aware of deregistered SPIDs and should no longer be receiving a bill for them. The provider should have notified the customer when the SPID was removed from the market. 

What is the process if I dispute my transfer read?

Meter read challenges will be looked at on a case by case basis. We'll do a check read as soon as possible post transfer that will enable us to check the accuracy of the transfer read. We have been working closely with outgoing retailers to ensure that all reads are as accurate as possible.

If we have existing Business Stream accounts will they amalgamate with our incoming Scottish Procurement portfolio?

We'll be closing down any current Business Stream accounts and creating new ones so you receive the appropriate tariff. These new accounts will be grouped with any new sites we're transferring as per the data you provided on your options forms and site lists. 

My site list isn’t quite right, how do I amend it?

Amend the site list along with your Options Form and return it to publicsector@business-stream.co.uk The Options Form includes instructions on how to flag errors or omissions.

What benefits will moving to Business Stream give my organisation?

You’ll have access to our Public Sector Scotland package only available to organisations via the Scottish Procurement Framework including:

  • Simple billing and easy payment methods – you choose the methods that are best for you
  • Intelligent water management – a proactive consumption and cost management service to help you identify savings opportunities and manage consumption
  • Daily Dashboard – a clever interactive 360-degree of all aspects of your account available via My Business Stream
  • Account manager – to support your technical and contractual needs throughout the contract; they'll also conduct your account reviews and ensure that you're maximising the benefits available to you through the framework
  • Framework manager – responsible for the smooth running of all aspects of the contract and on hand to offer you additional support as required
  • Dedicated Public Sector Scotland Customer Service Team – public sector specialists focused on keeping your sites operational and giving water efficiency and consumption advice
  • My Business Stream – our 24/7 online account management portal that lets you access information and service your account when it’s convenient for you
  • Site changes at any time – add, remove and amend as required
  • Free Connections Assistance Service - new connections and disconnections help when you need it
  • Water consumption and cost reporting – all the reporting you need to improve your efficiency, consumption and drive down costs
  • 24/7 emergency support – immediate assistance no matter where you are or what time it is
  • Free AMR on meters 50mm or above – automatically qualify for free AMR through the framework
  • Trade effluent management and risk control – we’ll review your TE sites when you join us and help you manage them throughout your contract
  • Flexible funding options – giving you the financial boost you may need to invest in the technology that will make you more water-efficient
  • Annual water efficiency fund – special grants for ad hoc water efficiency projects

Where can I find out more information about Business Stream?

You can find out more information about Business Stream on our About Us page, or speak to your Account Manager.

What can Business Stream do to help my organisation’s water efficiency?

We offer a range of ancillary services many of which can support water efficiency. We have a section on the Public Sector Scotland webpages dedicated to water efficiency services

I’d like to speak to a person, who can I call?

Your Welcome Booklet and our dedicated Public Sector Scotland web pages explain the framework. If there’s something you’d like to know that isn’t covered here then send an email to publicsector@business-stream.co.uk or speak to your Account Manager.

How do I inform you of site changes?

During transition you can update site changes using the Options Form. Post transition you can do this on My Business Stream, our online account management portal.

How do I arrange a site new connection or disconnection?

We’ve developed an end-to-end Connections Assistance Service to make managing new connections and disconnections effortless. This service is included free of charge under this framework.

To find out more or request a new connection or disconnection, visit our New Connections page, or email newconnection@business-stream.co.uk. You don’t need to wait until you transfer – you can apply for a new connection with us now.

I want to monitor my water consumption and costs, can I request a report?

Online interactive reports offer you visibility of your water consumption, costs and carbon emissions. You can access your reports via your My Business Stream account. You’ll also get our innovative Daily Dashboard, offering you a 360° view of all aspects of your account including open enquiries, KPI performance, site lists, meter reading, costs and consumption tracking and forecasting. All reports are available in an interactive format, with PDF, CSV and XLS download options. If you need an update to any of the standard reports listed, we’ll provide these within five business days.

If you have questions about reporting, or additional data or reporting requirements, either complete the request form on My Business Stream or contact your Account Manager. We’ll usually provide bespoke reports within five business days. We may need a little longer for complex requests; in this case, we’ll let you know of timescales.

Will you still liaise with Scottish Water on my behalf?

Yes, we’ll continue to liaise with Scottish Water on your behalf and keep you informed of query progress as appropriate.

My sites have Trade Effluent, will Business Stream be able to help me with that?

Yes, we can. We’ll review your TE sites when you join us and help you manage them throughout your contract. We’ll undertake an annual Trade Effluent review to ensure everything’s on track. You’ll also be able to access your annual Trade Effluent charge letter via My Business Stream.

Our dedicated Trade Effluent team provide support on all aspects of trade effluent as part of our core service. This support includes the basis of charging (split Mogden formula), consent and billing enquiries. Where we believe there’s an opportunity to change an agreed consent or deliver greater efficiency, we’ll collaborate with you and provide advice and support required.

Ask your account manager for more information or complete an enquiry form.

Who is my account manager?

We'll allocate your Account Manager at the same time as issuing your Welcome email.

Your Account Manager will then be in touch to introduce themselves and your case owner, and to agree on a timetable of regular meetings and operational reviews. They’ll also discuss your management information and reporting requirements in more detail at this time.

How does free AMR work?

Through the framework you’ll automatically qualify for free AMR for all meters 50mm (chargeable meter size) or more. If you already have an AMR on a 50mm and above site, you can choose to either:

Keep your existing AMR – if you choose this option, we’ll apply a £20 credit to your bill every month. Once the existing AMR fails, we’ll replace the AMR with one of our new ones and remove the credit arrangement from your account.
OR

Replace your AMR - we’ll tell you if you’d benefit from upgrading your AMRs and if you agree to it, we’ll remove and dispose of your existing AMRs and replace it with a new Business Stream AMRs. Please note any arrangements you have with a third-party AMR provider will not be affected.

What is Intelligent Water Management?

Under the Scottish Procurement Framework, you’ll receive our Intelligent Water Management (IWM) service free of charge. This proactive consumption and cost management service will enable you to identify saving opportunities and manage consumption quickly and easily every month.

You’ll receive a monthly IWM report via my Business Stream and also high consumption alerts where your consumption is higher than expected. Our water data analyst will review this report along with your AMR data monthly to identify any possible savings and will work with your Account Manager to develop your water efficiency action plan.

Ask your account manager for more information.

I have existing accounts with Business Stream what will happen with them?

We'll include these in your Site List. We'll then close these accounts and transfer them to your new contract, to keep your accounts grouped in one place. We'll provide you with a list of your new account numbers once we've set your sites up in our billing system.

I currently work with a Monitoring & Targeting company; can I still do that?

Yes, you can.  To ensure we offer best in class compatibility for all customers, we consulted with a selection of M&T providers including TEAM, Schneider, SystemsLink, and Optima to confirm that our invoice outputs are compatible with their systems.

If you currently work with an M&T provider not listed above, then please add the name of your provider on the Options Form, and we’ll contact them with a copy of a sample bill run to help ensure they’re ready to process your new bill.

Before we can work with your M&T provider, we need your permission to do so. Please download and complete the Letter of Authority form and return it along with your Site List and Options Form.

Can I attend your webinars?

Invites are sent to all primary contacts. If you aren't a primary contact but were forwarded an invite by a colleague, then please email publicsector@business-stream.co.uk to be added to the distribution list.

When will we be assigned an account manager?

Your current Wave account manager will move with you to Business Stream and will retain the same telephone number.

How do I contact my case owner?

The email address to use going forward for all enquiries is publicsector@business-stream.co.uk. Please send any questions you have to this address and your case owner will contact you. 

Do customers have one dedicated case member of staff or will our cases go into a whole case team for various members of the team to reply?

You have a dedicated Case Owner and Account Manager, however we ask that you contact the central mailbox to ensure any enquiries are picked up and dealt with if either are absent.

How often do you aim to read the meters? Is it a joint effort to ensure the readings are accurate?

Business Stream will read your meters as per the market code - basically 80mm and above will be read monthly and all other sites will be read twice yearly. It is our responsibility to read the meter but your responsibility to ensure access. 

We have an FM Contractor who also monitors utility consumption. Do you require a letter of authority or can we simply e-mail across his details to have him added?

We will require a letter of authority from you to discuss your account with another company. Please complete the Letter of Authority form
and send it to publicsector@business-stream.co.uk

I’d like to know about the billing format

Your Welcome Booklet explains the different billing formats available.

Our standard billing format is monthly calendar consolidated eBilling. You'll receive a single monthly consolidated statement in a PDF format and separate individual invoices for each account. You'll also receive a detailed monthly consolidated breakdown in several formats including EDI Tradacoms, XLS or CSV. For faster processing, all bills have an easy to read layout and itemised line items for each charge type. eBilling via our online account management portal, My Business Stream, is provided as standard.

Your monthly consolidated bill will include all sites. Unmetered and vacant sites will be billed monthly in advance and metered sites will be billed monthly in arrears. If you choose three-monthly payment in advance, you’ll receive an estimate based on your annualised revenue for the year; this will allow us to invoice you in advance at the start of each quarter. We will use AMR and customer own reads for billing purposes where they’re available.

If you need an alternative billing set-up, just let us know on your Options Form. Alternatively contact your Account Manager at any point during the framework and we’ll arrange a suitable alternative, such as paper bills, single site bills, or quarterly billing

If there’s anything that you’re unclear of then please send an email to publicsector@business-stream.co.uk

What payment options do you offer?

Direct Debit and BACs offer you fast, convenient payment processing. Let us know which one you prefer on your Options Form. If you choose Direct Debit, we’ll send you a Direct Debit form. Please complete and return it to us.

Please use the following bank details to set up BACS payments:

Sort code: 30-00-02

Account number: 03-02-99-19

Account name: Business Stream

You can help us process your payment correctly by including your account number and address on payment remittances. To ensure we receive your remittance, please send it to cashiers@business-stream.co.uk or contact your Case Owner.

You can save even more money by choosing one of the additional discounts we offer for payment in advance or by paying a deposit, as highlighted in the table below. These discounts are equivalent to very favourable bank interest rates. We offer two options.

Three-month deposit - You pay a deposit upfront equivalent to your estimated bill for three months. We hold this deposit and then invoice you monthly in arrears for water and waste water services, as normal. The deposit will be returned at the end of the contract period or at the end of your financial year if required. This option provides the highest discount and minimises administration required by you.
Three-month payment in advance - We estimate your bill for three months and invoice you for that amount in advance. Monthly bills will be raised as usual but will be netted off against the advance payment amount. Every three months a reconciliation will be carried out and a further advance payment will be required. Please note that delays in receipt of advance payments would result in discounts being removed.
Payment option

Additional discount

Cash in bank interest rate equivalent

Three-month deposit

0.70%

3%

Three-month payment in advance

0.45%

2%

PIA discounts are fixed for the first year of the contract – and we’ll let you know if they change due to interest rate changes in future years. You can change your PIA option annually during the framework. Payment terms for all options are 30 days from the date of invoice.

Please note that due to changes to market rules proposed by the regulator WICS, retailers can no longer offer 12-month payment in advance. A separate communication detailing charge information will be issued soon.

What are the new charges?

You can save even more money by choosing one of the additional discounts we offer for payment in advance or by paying a deposit, as highlighted in the table below. These discounts are equivalent to very favourable bank interest rates. We offer two options.

Three-month deposit - You pay a deposit upfront equivalent to your estimated bill for three months. We hold this deposit and then invoice you monthly in arrears for water and waste water services, as normal. The deposit will be returned at the end of the contract period or at the end of your financial year if required. This option provides the highest discount and minimises administration required by you.
Three-month payment in advance - We estimate your bill for three months and invoice you for that amount in advance. Monthly bills will be raised as usual but will be netted off against the advance payment amount. Every three months a reconciliation will be carried out and a further advance payment will be required. Please note that delays in receipt of advance payments would result in discounts being removed.
Payment option

Additional discount

Cash in bank interest rate equivalent

Three-month deposit

0.70%

3%

Three-month payment in advance

0.45%

2%

PIA discounts are fixed for the first year of the contract – and we’ll let you know if they change due to interest rate changes in future years. You can change your PIA option annually during the framework. Payment terms for all options are 30 days from the date of invoice.

Please note that due to changes to market rules proposed by the regulator WICS, retailers can no longer offer 12-month payment in advance.

If you want details of the exact tariff please contact your Account Manager.

Will my bill be compatible with my M&T provider?

To ensure we offer best in class compatibility for all customers, we consulted with a selection of M&T providers including TEAM, Schneider, SystemsLink, and Optima to confirm that our invoice outputs are compatible with their systems.

If you currently work with an M&T provider not listed above, then please add the name of your provider on the Options Form, and we’ll contact them with a copy of a sample bill run to help ensure they’re ready to process your new bill.

Before we can work with your M&T provider, we need your permission to do so. Please download and complete the Letter of Authority form and return it along with your Site List and Options Form.

Will photographs of meter reads be taken? If so, can these be shared with us please?

We do take meter read photos but they are for validation purposes only. We tend to not share these with customers and only use them when there is a challenge or issue with the read.

Can you provide a worksheet similar to a payment in advance (PIA) sheet for full year predicted costs?

We can provide an overview for your organisation. Please send a request to publicsector@business-stream.co.uk and this will be created for you.

Can you provide the full year estimated cost information for all sites?

We can provide you with an estimated overview of your total costs. Please send a request to publicsector@business-stream.co.uk

Will Wave also be sent the actual meter reads to adjust last invoices?

If it transpires, following an actual read, that the estimated transfer read is significantly over or under estimated transfer read Business Stream will work with Wave to update the transfer read and rebill. This will only be done where there is a material impact to avoid the confusion of rebilling.

Is the final invoice from Wave received on 01/04/20 the meter reads you will use or has some additional work been done since 01/04/20?

We will open your accounts on the same read Wave closed their accounts on. All of these have been agreed and validated by Business Stream. 

If we are paying a deposit at the start of the year and then monthly billing how is the account balanced at the end of the year. Do you get your deposit refunded?

The deposit option is the best opportunity to maximise your savings.  You will be invoiced monthly and are required to pay month as per the normal billed process.  The deposit will be held against the account for 12 months. At the end of the year  it can be refunded or rolled over to the following year. To ensure you access the maximum discount the funds must be kept in full on the account for the full 12 months. If you want any more information on this option please contact your account manager.

For consolidated billing, what date will the direct debit be collected?

We will take your direct debit payments around 21st of each month.

We are moving towards a series of building closures due to COVID19.  Our buildings are closing so access will require our input. Can you share meter reading schedules with us?

Due to COVID-19 all meter reading is currently paused. Once the government advice is updated and it is safe to do so we will resume reading meters. We'll be in touch to confirm when this is due to happen and liaise with public bodies on closures.

Due to the nature of our buildings we need 48hr notice of anyone coming to site to read meters (if they are within the site area rather than in publicly accessible areas). Is it possible to organise these in advance to notify security/staff that might need

Please provide site-specific access arrangements so that we can inform our meter reading partners. These details were requested as part of your Site List requirements, but if you weren't able to include them please email the details to publicsector@business-stream.co.uk 

When will we be advised if your meter reading partner can’t get access?

We'll advise you as soon as we receive the reports from our meter reading partner.

What emergency support is available to my organisation?

You have 24/7 access to our free of charge emergency support; you can access this by calling 0330 123 2100 (select extension 201). The Account Manager on duty will provide advice and services to assist with issues, whether on your network or involving Scottish Water. This service is available regardless of whether the site is sensitive or non-sensitive.

Emergency Planning for sensitive sites is a core Framework service; if a non-sensitive site requires an emergency plan, we can provide one for an additional charge. Your dedicated Public Sector Scotland Emergency Planning Co-ordinator will work with your Account Manager and you to develop one to meet your requirements.

All emergency plans are accessible on My Business Stream.

I have a sensitive site. What will happen to my emergency plan?

If your sites are classified as sensitive by the market codes or by Scottish Water, our Emergency Planning Coordinator will contact you following your transfer. We’ll review and update your existing plans – if you don’t have plans in place, we’ll create these with you. You’ll benefit from a free yearly review throughout the framework.

To ensure the service is maintained and to reduce risk to you, we’ll work with you and other stakeholders to ensure that all emergency plans are transferred over in time for the framework start date.

If your site isn’t classified as sensitive by Scottish Water, we can provide a contingency plan (very similar to an emergency plan just for non-sensitive sites). Your Account Manager or Case Owner can assist you with this.

What is My Business Stream?

My Business Stream is our online account management portal that lets you access management information and service your account when it’s convenient for you. You can also access your bills, site lists, meter reads along with our Intelligent Water Management monthly reports. Your Account Manager can take you through it if you wish - just get in touch with them.

Can I service my account online?

You can use My Business Stream, our online account management portal, to access management information and service your account when it’s convenient for you. You can raise enquiries and complaints if necessary. Live Chat is also available Monday to Friday, 8am to 8pm.

Will meter location information be available on the site?

You wil be able to view the meter details of each sit under the ' My Sites' section of My Business Stream. Additionally you can download your meter details in Excel format.

Is there a way to search for cases by site name or SPID?

You can search My Business Stream by SPID.

Does the ‘my cases’ retain closed case history for future reference?

All open and closed cases are shown with all closed cases retained.

When a case has been created, will Business Stream send customers an email to let us know when they have put a new comment on our case or is it up to the customer to look at the case periodically for any updates?

Your dedicated Case Owner will proactively contact you regularly with updates on your cases to ensure you do not need to contact us for updates. Updates will also be available on My Business Stream.

On the case management system, will there be a brief text description of the case or just the case number?

On My Business Stream when you click into a case you will see the comments and details of progress.

Will we have a single corporate login for the portal or will we be able to have multiple users for each organisation?

You can have as many log-ins as required for My Business Stream. Please contact us via the public sector mailbox if you wish more log-ins.

Can a report be scheduled to maybe get selected ones emailed on a specific day once a month etc.  The reports are to be issued daily for all customers, plus the monthly reports will be provided a the start of every month?

All reports are available on My Business Stream as per the reporting schedule. Most reports are monthly and are available on the first of the month. One exception is the Daily Dashboard which is updated over night every day which provides an overview of all aspects of your account including sites, enquiries, consumption and meter read performance. If you want any additional reports please either complete the request form on My Business Stream or contact your account manager.

In reporting options, Is there a ‘my cases’ KPI output report?

You can see summary case information in the Daily Dashboard or details of all cases in My Business Stream. Performance against cases is recorded in the monthly KPI report.

I currently have AMRs, will these transfer with me?

Through the framework you’ll automatically qualify for free AMR for all meters 50mm (chargeable meter size) or more. If you already have an AMR on a 50mm and above site, you can choose to:

  • Keep your existing AMR – if you choose this option, we’ll apply a £20 credit to your bill every month. Once the existing AMR fails, we’ll replace it with one of our new ones and remove the credit arrangement from your account
  • Replace your AMR – we’ll tell you if you’d benefit from upgrading your AMRs and if you agree to it, we’ll remove and dispose of your existing AMRs and replace it with a new Business Stream AMRs. Please note any arrangements you have with a third-party AMR provider will not be affected.


When you submit your Options Form our AMR team will be in touch with your named AMR contact with a proposed approach, agree what works best for you and to make arrangements for installation.

If you’d like AMR for smaller meters you can complete an ancillary services request on My Business Stream to receive a bespoke proposal based on agreed Framework pricing.

I don’t currently have AMRs, can I get them?

Through the framework, you’ll automatically qualify for free AMR for all meters 50mm (chargeable meter size) or more. If you are eligible for free AMR, our AMR manager will be in touch to arrange installation once you have submitted your Options Form.

If you’d like AMR for meters below 50mm, you can complete an ancillary services request on My Business Stream to receive a bespoke proposal based on agreed Framework pricing. Where there is an AMR on a meter, we’ll bill using an AMR read monthly to help ensure accurate billing. You can do this at any time during the framework, ask your account manager for more information or complete an enquiry form.

What benefit does AMR give me?

Automated Meter Readers (AMR) give you more accurate billing by reducing estimated reads and the need for site visits by automatically taking the read and sending the information to us.We then use this data to calculate your bills based on actual consumption. They also capture water use every 15 minutes so leaks and high consumption can be identfied quickly and easily. 

I want AMR for my smaller sites. How can I arrange this?

If you’d like AMR for meters below 50mm, you can complete an ancillary services request on My Business Stream to receive a bespoke proposal based on agreed Framework pricing. Where there is an AMR on a meter, we’ll bill using an AMR read monthly to help ensure accurate billing.

Ask your account manager for more information or complete an enquiry form.

Will our exisiting AMR be replaced free of charge once its contract has ended?

Under the framework agreement all sites with a 50mm meter and above will receive AMR free of charge. If you have AMR on a 50mm and above meter that you pay for and it isn't provided free of charge under the current framework you have two options:

- Keep your existing AMR – if you choose this option, we’ll apply a £20 credit to your bill every month. Once the existing AMR fails, we’ll replace the AMR with one of our new ones and remove the credit arrangement from your account.

OR

- Replace your AMR - we’ll tell you if you’d benefit from upgrading your AMRs and if you agree to it, we’ll remove and dispose of your existing AMRs and replace it with a new Business Stream AMRs. Please note any arrangements you have with a third-party AMR provider will not be affected.

Please contact publicsector@business-stream.co.uk for more information.

If you would like AMR on a site with a meter size below 50mm please get in touch and we can arrange a quote. As a framework customer you will benefit from a 10% discount on all ancillary charge rates.

Will there be an option to export AMR data to our M&T provider?

Yes, we have experience of dealing with a number of M&T providers and the various data formats required. Our preferred transmission is a monthly index read, in line with your billing. Our AMR team will be in touch with your named AMR contact to discuss options.

How will you minimise the period of no AMR coverage when moving from another supplier’s AMR to BS AMR?

There will be minimal disruption to services as the intention is to remove and replace the existing loggers in a single visit. On the assumption we are granted permission by you (via the Options Form) to access your historical AMR data from Wave, we will populate this into our AMR portal and append the new logger feed to this historic information going forward.

Will our historic AMR data be accessible on the new dashboard, or should we download it before the transfer?

If you've provided us with permission to obtain access to your old historic AMR data from your current provider, all historic AMR data will be uploaded into our AMR portal.  If you haven't provided us with permission, then please email (publicsector@business-stream.co.uk) us as soon as possible confirming your authorisation. 

Will we have access to AMR data (when this is set up) and download it?

The team are arranging access to the AMR portal and will be in touch in due course to issue logins. Where an AMR read is used for billing purposes this will be accessible in My Business Stream as well.

Where can I find AMR charges and other value added services?

Please contact your Account Manager to discuss added value services and our ancillary services rate card. The welcome pack contains a list of all added value services we can provide under the framework.