Contact us
In this section you should find answers to all your most common queries. If you have a specific need, get in touch with our customer care team direct by using our enquiry form.
Common enquires and FAQs
- Managing my account
- About business stream
- Billing
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- Why have I been sent a water bill?
- What do the charges on my water bill cover?
- How do I pay my water bill?
- How do I save money on my water bill?
- How do I cut my water consumption?
- I’m having difficulty paying my water bill – what should I do?
- How do I set up direct debit with Business Stream?
- What discounts is my business eligible for?
- Which organisations are eligible for exemptions from water and waste water bills?
- How do I get a statement of my water charges?
- How do I get a duplicate water bill?
- What is eBilling?
- How do I log in to eBilling?
- I’ve lost my eBilling username and password
- I’m having trouble with eBilling
- Water meters
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- Where is my water meter located?
- How do I read my meter?
- My water meter is damaged – what should I do?
- My meter’s stopped turning – what do I do?
- How do I submit my water meter reading?
- My business has a smart meter. How do I access the data online?
- I don’t have a water meter – how am I charged?
- I don’t have a water meter – how can I get one fitted?
- Do I have to pay for water used in putting out a fire?
- Waste water
- Complaints
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- I have a complaint about Business Stream customer service. Who should I contact?
- I’m not happy with the way you’ve handled my complaint – what do I do?
- I have a complaint against Scottish Water. Who should I contact?
- How can I claim compensation for my business for disruption in water supply and waste water services?
- Emergencies
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- My business is flooded – what do I do?
- I have a blocked sewer – what do I do?
- How do I protect my business against floods and burst pipes?
- I’ve turned the taps on but there’s no water coming out – who should I contact?
- My pipes are frozen, what do I do?
- My business gets water of varying quality. Who should I contact?
- I’m worried about chlorine levels in my water supply.
- The water coming through my taps is dirty – who should I contact?
- How can I ensure that I never lose a water supply for my business?
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Phone
0845 602 8855
Lines are open 8am to 6pm, Monday to Friday. Have your account number to hand before you call.
Post
Customer Response Centre
Business Stream
7 Lochside View
Edinburgh
EH12 9DH