Our standard terms and conditions [ 104KB | PDF ], which have been agreed with our regulator, the Water Industry Commission for Scotland, set out the minimum level of service you can expect from us and the maximum you should expect to pay.
They were revised on 7 September 2007.
They are quite detailed (it’s a legal document), but if there is anything that isn’t clear or that you would like us to explain in more detail, please email us at customer.service@business-stream.co.uk or give us a call on 0845 602 8855.
Some of our customers are on large user volume agreements, which have special additional Terms and Conditions. The details can be viewed by clicking on the following: