We understand that you need a steady, reliable water supply. If you have water supply problems, help is at hand.
You can do a simple check if you suspect a leak. Take meter readings over a quiet period when water use should be low – for instance, last thing at night and first thing in the morning. If there’s a higher consumption than usual, this could indicate a leak. Drop us a note and we'll sort it out. We've got a team that's pretty good at detecting and fixing leaks.
We’ve teamed up with SNIPEF (Scottish and Northern Ireland Plumbing Employers) to put you in touch with their national database of licensed plumbers.
Sometimes your water supply may be turned off for scheduled mains upgrade works by Scottish Water. You’ll normally be notified in advance of this, so you can plan for it.
In the winter, particularly, Scottish Water occasionally has to do emergency repairs to water mains pipes.
If you experience any problems with an interrupted water supply, please contact Scottish Water’s emergency helpline on 0845 600 8855.
If you have a major water emergency such as a large-scale flood or contaminated water, call us on 0845 600 8855.