Problems with water supply

We understand that you need a steady, reliable water supply. If you have water supply problems, help is at hand.

What to do

  • If there’s no water coming from your taps, it may be because of planned or emergency works. See our page on water supply interruptions.
  • If your water is occasionally milky or discoloured, don’t worry – this is normal and the water should be perfectly safe. But if your supply develops a new taste or smell that’s particularly strong, call Scottish Water on 0845 601 8855.
  • If you’re having problems with water pressure, call Scottish Water on 0845 601 8855.
  • If there’s a water leak between the boundary of your property and your meter, it’s generally your responsibility to fix it. Outside your boundary, Scottish Water are responsible. If you think your taps or pipes may be leaking, follow the link to find a plumber below.
  • If you think a burst pipe between your site and water meter might be causing your water bills to be higher than they should be, get in touch with us. Our leak detection and repair service can track down bursts on your site and repair them swiftly.

Spotting a leak

You can do a simple check if you suspect a leak. Take meter readings over a quiet period when water use should be low – for instance, last thing at night and first thing in the morning. If there’s a higher consumption than usual, this could indicate a leak. Drop us a note and we'll sort it out. We've got a team that's pretty good at detecting and fixing leaks.

Need a plumber?

We’ve teamed up with SNIPEF (Scottish and Northern Ireland Plumbing Employers) to put you in touch with their national database of licensed plumbers.

Interruptions and emergencies

Planned interruptions

Sometimes your water supply may be turned off for scheduled mains upgrade works by Scottish Water. You’ll normally be notified in advance of this, so you can plan for it.

Unplanned interruptions

In the winter, particularly, Scottish Water occasionally has to do emergency repairs to water mains pipes.

If you experience any problems with an interrupted water supply, please contact Scottish Water’s emergency helpline on 0845 600 8855.

Emergencies

If you have a major water emergency such as a large-scale flood or contaminated water, call us on 0845 600 8855.