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Discover how you can spend less time and money on your water account, while helping the planet too.
Start savingCharitable exemptions
Find out more about how to apply for an exemption from your water, waste water and drainage charges.
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Update my contact or billing details, closing down or moving out of premises, setting up new premises, switching premises, providing a letter of Authority, amend my SAA Reference or Live Rateable Value (Scotland)
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Customer case studies
View all case studiesBringing refreshment to the drinks industry. We helped Coca-Cola progress towards its water-neutral target.
Waste water pollutants reduced. Redesigning a plant that can cope better with the demands of a power station.

You're in safe hands
It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.
To support this, we adopt and adhere to the regulator's Customer Code of Practice, as a key part of ourcommitment to deliver an enhanced level of service for our customers. This means you're protected bythe Code of Practice in Scotland and the Customer Protection Code of Practice in England, which bothplace obligations on water retailers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, accounttransfers, billing, complaint handling and dispute resolution. To find out more about how you're protected,you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code ofPractice in England at Ofwat.gov.uk.