We recognise that wholesale increases for 2025/26 are significantly higher in some regions. If you have concerns about making payments, we’re here to help. Visit our Customer Support page to get in touch and view a range of support options.

Save time online

Check your balance, pay bills, submit meter readings, chat to us and more with a free My Business Stream account.

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Cut your bills

Discover how you can spend less time and money on your water account, while helping the planet too.

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Charitable exemptions

Find out more about how to apply for an exemption from your water, waste water and drainage charges.

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Account details

Update my contact or billing details, closing down or moving out of premises, setting up new premises, switching premises, providing a letter of Authority, amend my SAA Reference or Live Rateable Value (Scotland)

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Discover award-winning customer service

Discover award-winning customer service

Join the UK's most experienced business water supplier

Trust us to take the hassle out of water with fair prices, accurate bills and easy online account management.

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You're in safe hands

You're in safe hands

It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.​

To support this, we adopt and adhere to the regulator's Customer Code of Practice, as a key part of ourcommitment to deliver an enhanced level of service for our customers. This means you're protected bythe Code of Practice in Scotland and the Customer Protection Code of Practice in England, which bothplace obligations on water retailers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, accounttransfers, billing, complaint handling and dispute resolution. To find out more about how you're protected,you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code ofPractice in England at Ofwat.gov.uk.