Managing your account online

We’ve invested in our systems to ensure we can offer you tools that will make managing your business water services effortless.

Woman at laptop showing log in page to My Business Stream

My Business Stream (MyBS)

Our online account management portal gives you a convenient control centre for all of your accounts. Completely paperless, it offers secure, instant access to your portfolio details, meter readings and bills. With MyBS, you can:

  • Upload meter readings
  • View and download ebills
  • View your portfolio and individual sites at a glance
  • Track your live cases
  • Speak to an adviser instantly with Live Webchat
  • Utilise enhanced reporting including benchmarking and Intelligent Water Management.

 

Additionally you can:

  • Process site changes
  • Access from any laptop, PC or mobile device
  • Log queries and request support
  • Access your Daily Dashboard - a 360-degree view of all aspects of your account
  • View your trade effluent charge information
  • Check out our help topics and videos
  • Access and download Site Lists
  • Direct access to your automated meter reading (AMR) portal
  • Training and educational resources.

 

Accessing My Business Stream

When you join the Framework, we’ll set you up on My Business Stream and send login details to your primary contact. If you need additional logins, please contact your Case Owner who can arrange this for you.

 

Support for My Business Stream

You can view our useful ‘how to’ videos, which help you to navigate around the portal, in the Useful Resources Library. You can also view and download the My Business Stream User Guide(s).

 

My Business Stream webinars

My Business Stream is designed to be easy to use but we know that sometimes it’s useful to have someone walk you through the functionality. We've hosted a number of My Business Stream training webinars which you can view recordings of in the Useful Resources Library.

Management Information (MI) & reporting

Online interactive reports offer visibility of your water consumption, costs and carbon emissions. All reports can be accessed on My Business Stream for a 360° view of every aspect. Your Account Manager will proactively review these reports and manage your portfolio. Reporting includes:

  • consumption information and forecasting
  • high consumption alerts
  • costs to date
  • cost forecasting
  • notifications of planned and unplanned works
  • carbon emissions
  • benchmarking of consumption data to identify any anomalies
  • our Intelligent Water Management interactive dashboards
  • trade effluent data.
Intelligent Water Management report out

Reporting formats

All reports are available in an interactive format, with PDF, CSV and XLS download options. If you need an update to any of the standard reports listed, please let us know. If you have any additional data or reporting requirements, either complete the request form on My Business Stream or contact your Account Manager. We’ll usually provide bespoke reports within five business days. We may need a little longer for complex requests – in which case, we’ll let you know the timescales.

MI and reporting webinars

We've hosted a number of webinars exploring the reporting functionality on My Business Stream. You can view a recording of these in the Useful Resources Library. If you have any questions or need any support in the meantime, please get in touch with your Account Manager directly.