From competitive pricing and easy online account management to friendly, supportive advisers and much more, we aim to make a positive difference.
Expect far more than just water bills
Whether your water needs are simple or complex, we can help you lower consumption, gain greater control and reduce risk, while conserving a precious natural resource.
Practical support with water & waste water
Helping businesses of all sizes understand their water use, comply with regulations and reduce costs through efficiency savings.
Insight-driven business benefits
A trusted partner for water management services, helping large, complex organisations achieve their efficiency and sustainability goals.
Help when you need it
If you have a water emergency or any queries about your water and waste water, whether you’re a customer or not, our help centre is a great place to start. It’s packed with handy hints and tips as well as useful resources to help you understand your water use and make savings across your business.
You're in safe hands
It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.
To support this, we follow the Customer Code of Practice requirements set out by the water industry regulators, and continually work to ensure our processes and customer communications align with those expectations. This means you're protected by the Code of Practice in Scotland and the Customer Protection Code of Practice in England, which both place obligations on water suppliers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, account transfers, billing, complaint handling and dispute resolution. To find out more about how you're protected, you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code of Practice in England at Ofwat.gov.uk.
Recent news
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Water news
Smarter water management for multi-site organisations
Every location uses water differently and without a clear view across your sites, it can be difficult to spot small issues before they become bigger and more expensive problems.
14 Sep 2026
Water news
Sustainability Live 2026: The Water Positivity Summit
Our Director of Sustainability Services, Tom Abel, will be joining industry leaders at Sustainability LIVE next week to discuss the challenges organisations face in managing their water use and the actions needed to create a more water-positive future.
10 Sep 2026
Water news
Supporting education through sustainable water management solutions
Small issues can lead to unexpected costs if they're left unnoticed. Through services like Automated Meter Reading, water audits and leak detection, we're helping schools, colleges and universities identify water savings opportunities, reduce waste and stay in control of their water use.
7 Sep 2026