We're committed to getting things right. But we're also committed to doing much more.
Read more about recent wholesale price increases in England and how we can support you.
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We've now launched our upgraded My Business Stream portal. To access your account, please use the button below.
Making it easy to do your bit. Instantly see where your workplace can save water.
Do you need support or help on a range of life’s challenges, like bereavement, mental health, financial difficulties or stress? Get free, confidential advice from up-to-date, reliable UK Helplines through the National Support Network.
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Discover how you can spend less time and money on your water account, while helping the planet too.
Start savingCharitable exemptions
Find out more about how to apply for an exemption from your water, waste water and drainage charges.
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Update my contact or billing details, closing down or moving out of premises, setting up new premises, switching premises, providing a letter of Authority, amend my SAA Reference or Live Rateable Value (Scotland)
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Trust us to take the hassle out of water with fair prices, accurate bills and easy online account management.
Customer case studies
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Bringing refreshment to the drinks industry. We helped Coca-Cola progress towards its water-neutral target.
Waste water pollutants reduced. Redesigning a plant that can cope better with the demands of a power station.
You're in safe hands
It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.
To support this, we adopt and adhere to the Customer Code of Practice requirements set out by the water industry regulators, as a key part of our commitment to deliver an enhanced level of service for our customers. This means you're protected by the Code of Practice in Scotland and the Customer Protection Code of Practice in England, which both place obligations on water retailers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, account transfers, billing, complaint handling and dispute resolution. To find out more about how you're protected, you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code of Practice in England at Ofwat.gov.uk.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
