A brief overview of the English water market
Since April 2017, all businesses in England can now choose their water supplier.
What’s the difference?
At the centre of the change is the separation of wholesale and retail activities.
Wholesalers look after:
- The pipes and instructure
- Your water supply
- Removal and treatment of sewage
Retailers look after:
- Sending out your bill
- Answering your questions
- Dealing with your comlaints
- Reading your meter
- Helping when you move premises
You can find out more about the deregulation of the water market by following these links: