Water Market

A brief overview of the English water market

Since April 2017, all businesses in England can now choose their water supplier.

What’s the difference?

At the centre of the change is the separation of wholesale and retail activities.

Wholesalers look after:

  • The pipes and instructure
  • Your water supply
  • Removal and treatment of sewage

Retailers look after:

  • Sending out your bill
  • Answering your questions
  • Dealing with your comlaints
  • Reading your meter
  • Helping when you move premises

You can find out more about the deregulation of the water market by following these links:

OFWAT

The economic regulator for the water sector.

Find out more

Consumer Council for Water

Independent representation for all business and household water consumers in England and Wales.

Find out more