My account

How can we help?

Complete the enquiry forms to get in touch with us

Pay your bill

Pay your bill

Find out how to pay your bill.

Moving property

Moving property

Update your account when you move in or out of a property.

Understanding your bill

Understanding your bill

We know that sometimes our customers need some help to understand all the different charges.

Submit a meter reading

Submit a meter reading

Give us a meter reading so your bill isn’t estimated.

Raise a query

Raise a query

Ask a question or update your account details.

Request a bill copy

Request a bill copy

Simply submit this form to request a copy of your invoice. 

Can't find what you're looking for?

Call us on 0345 1 24 24 20, 8am - 6pm Monday to Friday