Terms and Conditions

Please note that as the competitive market opened in England in 2017, we have new terms and conditions for both Scotland and England to cater for the changing market requirements. The standard term and conditions for the financial year of 2017-18 are available here and became effective on 1 April 2017.  Our previous standard terms and conditions, which expired on 31 March 2017, are also available here for reference.

For Scottish premises

Standard terms and conditions for Scotland from 1 April 2017

Standard terms and conditions for Scotland pre 1 April 2017 – For reference only. Expired on 31 March 2017

See what has changed in the standard terms and conditions for Scotland here

For English premises

Standard terms and conditions for England 

Terms and conditions for our offers

My site is in Scotland
Big Deals terms and conditions

My site is in Scotland and my property is empty (not occupied)
Real Estate Flex terms and conditions

My site is in the Southern Water Wholesaler Region
Smart Water terms and conditions and Smart Water Plus terms and conditions

Discount terms and conditions

Terms and conditions for our services

My Business Stream terms and conditions 

Provision of services terms and conditions 

Public sector and third sector framework agreement 

Deemed contract scheme terms and conditions