Useful Information

Our tariffs and charges

Our tariffs and charges

You can find out all about our charges for 2019/20, along with how your Business Stream bill is calculated here.

And you can view the previous charges for 2018/19 here.

Our customer charter

Our customer charter

Here at Business Stream we’re committed to providing the highest level of service to you and by law there are certain standards we must meet.

Find out more about our promises and guarantees to you here.

Our complaints process

Our complaints process

Our service is award-winning and we work hard to get it right for you. But if you’re unhappy with the service we’ve provided then you’ll find more information here about how to contact us. We will always take your feedback onboard and work with you to resolve any issues as quickly as possible.

Our terms & conditions

Our terms & conditions

You can find out more about the terms and conditions of the services we provide here.

The water market

The water market

Since April 2017, all business customers in England can choose who they buy their water from. Find out more about the water market here.