Higher than expected bill?

There can be many reasons why your water bill is higher than you’d expected. You might be able to work out why with our handy checklist. If not, we’re happy to help.

Work through the options below

Is your estimated bill correct?

If your bill is based on an estimated reading, then check it looks right.

Do you share supply?

You could be accidentally paying for a neighbour’s water.

Do you have a leak?

There's an easy process to follow to check if you have a leak.

Has your water use changed?

Think about anything that has changed at your business that might have impacted your water use.

Has your Rateable Value changed?

Rateable value in Scotland has been updated, impacting bills.