Apply to the Charity Exemption Scheme
Find out how to apply for an exemption from your water, waste water and drainage charges
You need to be registered with either the Scottish Charity Regulator (OSCR) or a Community Amateur Sports Club (CASC).
The scheme, set up and regulated by Scottish Water on behalf of the Scottish Government, supports charities with the cost of their water and waste water bills. To be eligible for exemption the charity cannot:
- Have a gross annual income of over £300,000
- Hold a permanent alcohol licence to sell alcohol at the premises
- Be a charity shop, or other retailing premises, including a café or canteen which are open to the public
- Be a Local Authority or an Arms-Length External Organisation (ALEO) which are organisations that can be used by councils to deliver services
Organisations need to reapply annually for exemption. There were also some amendments made to the eligibility criteria which may affect you.
If you’re unsure if you’re eligible, you can check on the Scottish Government website.
Please ensure you have submitted your application form by 31 March each year in order to receive your exemption.
What is the exemption scheme?
This a Scottish Government scheme to negate water and waste water charges from charities and non-profit organisations.
Who is eligible for exemption?
OSCR and CASC registered associations earning under £300,000 per year and registered with HMRC as a non-profit organisation. The property must also be located in Scotland, as this scheme is regulated by the Scottish Government.
Why are you billing me when I have been exempt for many years?
New legislation dictates that customers have to apply for each new financial year.
What information do I need to provide in support of my application?
You'll need to have your:
- Scottish Charity Number/CASC registration number
- Business Stream reference number
- SPID (Supply point ID that can be found on Business Stream invoices)
- Name of charity or sports club
- Annual financial accounts
Find out more about how to apply here
What is the process?
Apply online at Business Stream website, we will then forward your application to Scottish Water, who will review your application. This can take up to twelve weeks for this to be processed. The successful applicants will then be exempt or partially exempt from charges.
How long does it take to complete the process?
It can take up to twelve weeks but this can vary depending on the volume of applicants.
When would I receive an updated bill?
When Business Stream receive notification of your successful appication, we will amend the account and issue your revised bill.
How can I track the progress of my application?
Please allow up to twelve weeks for notification. After this time you can contact us via the web forms online.
What is a partial exemption?
Organisations with earnings between £200,000 and £300,000 may only be granted 50% exemption due to their financial situation.