Naturally different

Making a Positive Difference

At Business Stream, we’re committed to making a positive difference to our people, our customers, the environment and our local communities. Since we launched our ‘Making a Positive Difference’ vision in September 2019, we’ve already made some incredible progress – introducing over 20 new initiatives to support our ambitions. Please read on to find out more about the initiatives we’ve launched to help bring our vision to life.

Through this ambitious programme we have launched our charity panel; worked in partnership with Business in the Community to develop our volunteering programme; expanded our Modern Apprenticeship scheme; introduced a raft of activities designed to improve employees’ wellbeing, and become accredited Real Living Wage employers. And that’s just for starters.


In recent years our business has gone through a period of unprecedented growth – we’re now one of the largest water retailers in the UK. Throughout this period, we have never lost sight of striving to provide a market-leading customer experience.



Recognising the importance of looking after our people, we’ve introduced a wide range of new initiatives in our workplaces this year to support, empower and inspire.



We are passionate about promoting the importance of water efficiency and we’ve launched several initiatives to help us and our customers reduce our impact on the environment.



To help foster healthy communities, we have developed partnerships that have paved the way for our teams to work with various groups including primary school children, teenagers and school leavers. And we’ve worked with charities whose values are close to our own to help support them with fundraising and volunteering opportunities.



We’re incredibly proud of everything we have achieved so far. But this is just the start. We are committed to maintaining and building on our vision and as part of that we’re introducing a number of new pledges, including carbon-offsetting initiatives, expanding our volunteering programme and raising even more for our charity partners.

To keep up to date on our progress, please follow us on social media.


Download out first Naturally Different infographic published in September 2020.