Naturally different

Making a Positive Difference

At Business Stream, we're committed to making a positive difference to our customers, our people, the environment and our local communities – which is why we launched our 'Making a Positive Difference' vision in September 2019. 

Going that extra bit further to make a positive difference is what sets us apart from other water retailers and what unites us as a business and as people. It is why we're proud to say we're...

Since we launched our vision to Make a Positive Difference (MAPD) in 2019, we’ve introduced over 35 new initiatives to support our ambitions. In the past year this has included partnering with global climate action specialists, Ecologi, to invest in nature-based and society-based projects; becoming the first water retailer to achieve Developing the Young Workforce (DYW) Employee Guarantee Status in recognition of our commitment to providing skills training and employment opportunities to young people; establishing a strategic partnership with the Scottish Action for Mental Health (SAMH) to provide mental health and wellbeing support to colleagues; and expanding our primary school outreach programme to teach the next generation about the importance of saving water.

To find out more, please download our sustainability report.

You can also view our 2023 report here and our 2022 report here.

Our commitment to our vision

In order to track our progress and make sure we’re continually improving, we’ve undertaken assessments and achieved certifications to help demonstrate our commitment to delivering our vision.

Ecovadis Gold Rating

ISO 14001

BiTC Responsible
Business Tracker

Waterwise Water
Efficiency Checkmark

Our certifications

Our partners

Our partners

We’ve partnered with a number of external organisations to help us shape and deliver our vision.

Read more here

We’re incredibly proud of everything we’ve achieved since launching our vision. In the year ahead we have ambitious plans to build on our vision, including launching new MAPD-led customer propositions, developing new partnerships to support our education programme and working towards our 2030 net zero target.

To keep up to date on our progress, please follow us on social media.