Naturally different

Making a Positive Difference

At Business Stream, we're committed to making a positive difference to our customers, our people, local communities and the environment – which is why we launched our 'Making a Positive Difference' vision in September 2019. Going that extra bit further to make a positive difference is what sets us apart from other water retailers and what unites us as a business and as people. It is why we're proud to say we're...

Since we launched our vision, we've already made some incredible progress – introducing over 25 new initiatives to support our ambitions. This has included launching our 20% carbon reduction pledge; working in partnership with Business in the Community, Career Ready and Sported to deliver volunteering and mentoring programmes; establishing our charity panel; and introducing a raft of activities to support our colleagues' health and wellbeing. Please read on to find out more about the initiatives we've launched to help bring our vision to life.


We're committed to going over and above for our customers and we're continually investing in our people, processes and technology to ensure we can provide our customers with a first-class experience. We've introduced a number of award-winning initiatives since launching our vision that are helping to deliver real benefits to our customers.



We're committed to providing a great place to work where our people feel trusted, valued and empowered. To help achieve this ambition, we've introduced a wide range of new initiatives to enhance our colleagues' health and wellbeing and support their learning and development goals.



As a responsible business, we're committed to reducing our impact on the environment by introducing more sustainable ways of doing business in order to conserve water and energy, reduce our carbon footprint and improve resource efficiency. We're also passionate about water efficiency and have introduced a number of initiatives to help our customers reduce their water use, including our 20% water efficiency pledge.



To help foster healthy communities, we’ve developed partnerships that have paved the way for our teams to work with various groups including primary school children, teenagers, school leavers and local community sports clubs. And we’ve worked with charities whose values are close to our own to help support them with fundraising and volunteering opportunities.



We’re incredibly proud of everything we’ve achieved over the past two years. But this is just the start. We’re committed to building on our vision and as part of that we'll be launching more initiatives in the coming months to help us achieve our ambitions, including developing our training opportunities; delivering a tree planting programme; and achieving our diversity and inclusion goals. 

To keep up to date on our progress, please follow us on social media.


Download our first two naturally different infographics to find out more.