Information for Direct Debit customers
If your regular Direct Debit payment date falls during the time we’re transferring your account to our new billing system, you may experience a slight delay in that payment being taken for that month.
If you currently pay your bills by Direct Debit, there’s nothing you need to do. Your Direct Debit will remain the same but, if your usual payment date falls during the time we’re transferring your account to our new billing system, you may experience a delay in your payment being taken for that month.
If the delay is more than five working days, we’ll write to you in advance to let you know.
What to do if there's an issue...
If your Direct Debit hasn't been taken as expected and you haven't heard from us within five working days of your usual payment date, please contact us.
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