Information for Direct Debit customers

If your regular Direct Debit payment date falls during the time we’re transferring your account to our new billing system, you may experience a slight delay in that payment being taken for that month.

What's changing?

If you currently pay your bills by Direct Debit, there’s nothing you need to do. Your Direct Debit will remain the same but, if your usual payment date falls during the time we’re transferring your account to our new billing system, you may experience a delay in your payment being taken for that month.

If the delay is more than five working days, we’ll write to you in advance to let you know.

What to do if there's an issue...

If your Direct Debit hasn't been taken as expected and you haven't heard from us within five working days of your usual payment date, please contact us.

Consolidated billing

If you currently receive a single bill for multiple sites, you might experience a slightly different billing schedule over the coming months.

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Trade effluent

Your trade effluent charges are being rolled into the same bill as your other water and waste water charges, making everything easier to manage.

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Introducing your new bills

In this section you'll find an overview of your new bill and answers to lots of frequently asked questions including what’s changing on your bill and how you pay it.

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About us

Since taking over your water services in 2019, it’s always been our priority to ensure that you receive the same outstanding customer service that you’re used to - but it doesn’t stop there.

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