Information for Direct Debit customers

You may experience a slight delay in your Direct Debit payment being taken as we transfer your account to our new billing system.

What's changing?

If you currently pay by Direct Debit at the beginning of each month, you may experience a delay in your payment being taken during February as we transition your data across to our new billing system. 

If the delay is more than five working days, we’ll write to you beforehand to let you know.

What to do if there's an issue...

If your Direct Debit hasn't been taken as expected and you haven't heard from us within five working days of your usual payment date, please contact us.

Consolidated billing

Consolidated billing

If you currently receive a single bill for multiple sites, you might experience a slightly different billing schedule over the coming months.

Trade effluent

Trade effluent

Your trade effluent charges are being rolled into the same bill as your other water and waste water charges, making everything easier to manage.

Introducing your new bill

Introducing your new bill

In this section you'll find an overview of each element of your new bill and answers to lots of frequently asked questions including what’s changing on your bill and how you pay it.

About us

About us

Since taking over your water services in 2019, it’s been our priority to ensure that you receive the same outstanding customer service that you’re used to - but it doesn’t stop there.