Information for Direct Debit customers

You may experience a delay in your payment being taken during February, as we transition your details across to our new billing system.

What's changing?

If you currently pay by Direct Debit at the beginning of each month, you may experience a delay in your payment being taken during February, as we transition your details across to our new billing system. If the delay is more than five working days, we’ll write to you to let you know.

Consolidated billing

Consolidated billing

If you currently receive a single bill for multiple sites, you might experience a slightly different billing schedule over the coming months.

Trade effluent

Trade effluent

Your trade effluent charges are being rolled into the same bill as your other water and waste water charges, making everything easier to manage.

Introducing your new bill

Introducing your new bill

In this section you'll find an overview of each element of your new bill and answers to lots of frequently asked questions including what’s changing on your bill and how you can pay it.

About us

About us

We’re trusted by over 300,000 businesses across the UK and we’re committed to making a positive difference to our customers, our people, local communities and the environment.